Commercial Support Manager

CONEX UNIVERSAL LIMITED; Kingswinford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A UK-based company seeks a Commercial Support Manager to oversee pricing strategies, contract management, and customer support. The role involves analyzing market trends, managing pricing tools, and ensuring customer satisfaction while collaborating with various teams. Ideal candidates will have strong analytical and communication skills, along with experience in commercial operations.

Benefits

Company Pension with 5% Contribution

Organizational Social Gatherings

Qualifications

• Proven experience in commercial operations or sales support.
• Strong analytical skills and proficiency in relevant tools.

Responsibilities

• Support execution of pricing strategy and contract management.
• Manage customer inquiries and generate performance reports.

Skills

Analytical Skills

Communication

Presentation Skills

Tools

MS Excel

Pricing Tools

ERP Systems

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from CONEX UNIVERSAL LIMITED

Job Title: Commercial Support Manager

Location: Office based, Kingswinford

Contract type & hours: Full time (Monday – Friday)

Who are we?

We are a UK-based company established in 1909 with a worldwide presence. We are one of the top five designers and suppliers of high-quality plumbing fittings and valves globally. Our focus on technical services, new product development, and quality standards drives our success. We are seeking a Commercial Support Manager to join our team.

Duties will include:

1. Pricing Implementation: Support the execution of the company's pricing strategy, including for new products and contracts, ensuring alignment of internal tools, communication, and documentation with centrally set prices.
2. Contract Support: Oversee customer contract preparation, negotiation, and administration, ensuring compliance with policies and requirements.
3. Rebate Management: Track, calculate, and process customer rebates accurately and timely, collaborating with relevant stakeholders.
4. Distributor Margin Strategy: Assist in implementing margin strategies aligned with company objectives.
5. Pricing for New Items: Collaborate on setting prices for new products to meet corporate goals and competitiveness.
6. Customer Price Files: Maintain and update pricing files according to approved terms.
7. Price Calculators: Develop and manage tools to streamline pricing processes.
8. Forecasting & Budgeting: Support monthly sales forecasts and annual budgets, ensuring accuracy and timeliness.
9. Variance Monitoring: Monitor and report on forecast and budget discrepancies.
10. Quotations Management: Prepare and deliver installer quotations promptly and accurately.

CRM Support:

1. Lead Management: Support CRM-generated lead pursuit to maximize conversions.
2. Customer Business Planning: Assist in preparing strategic plans with insights.
3. Customer & RTSM Calls: Handle inquiries efficiently, maintaining high satisfaction.
4. Customer Reports: Generate reports on performance, pricing, and sales metrics.
5. Conflict Management: Manage distribution channel conflicts proactively.

Market Analysis & Strategy:

1. Competitor Analysis: Report on market activities and trends, with detailed analysis by the Commercial Analyst.
2. Market Positioning: Assess and identify growth opportunities.
3. Price File Updates: Keep competitor pricing information current for strategic decisions.

Operational & Product Management:

1. Stock Profiles: Coordinate with the Distribution Manager on inventory alignment.
2. New Product Uploads: Manage product launches for key accounts.
3. Multi Updates: Assist with product group and partner updates.
4. Terms Changes: Coordinate updates to sale and distribution terms.

Logistics & Finance Support:

1. Returns & Credits: Support returns process to ensure satisfaction and policy adherence.
2. Terms Change Coordination: Facilitate changes in commercial terms with relevant teams.

Knowledge, skills & abilities:

• Proven experience in commercial operations, sales support, or pricing in manufacturing or distribution.
• Strong analytical skills; proficiency in MS Excel, pricing tools, and ERP systems.
• Excellent communication and presentation skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.

What we offer:

• Company pension with 5% contribution
• Organizational social gatherings