Commercial Support Executive

Supplement Factory; Ashford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Tech-first environment

Growth path

Job summary

Supplement Factory is seeking a Commercial Support Executive in Ashford, Kent. You will sit with a Senior BDM, handling intricate admin, CRM systems and AI-assisted workflows to move deals forward. This is a hands-on, office-based role designed to grow alongside a high-performing sales partner.

You’ll support commercial conversations, manage the inbox, and ensure all live opportunities are up to date while travelling for key customer meetings as part of a two-person team.

Qualifications

• Experience using CRM systems to manage pipelines and records.
• Familiarity with AI tools and automated workflows.
• Exceptional attention to detail in pricing, timelines and client information.
• Clear written and verbal communication for internal and client-facing work.

Responsibilities

• Partner daily with a Senior BDM to support commercial activities.
• Own administration, inbox management and technical detail to keep deals moving.
• Prepare materials, track actions and maintain tidy live opportunities.
• Join customer conversations on video calls and in meetings as needed.
• Travel with the two-person team for customer meetings.

Skills

CRM experience

AI tools

Attention to detail

Verbal communication

Team collaboration

Tools

CRM systems

Project management tools

Job description

Commercial Support Executive – Supplement Factory

Location: Orbital Park, Ashford, Kent

Salary: £30,000 base salary plus bonus scheme

Working Hours: Monday to Friday, 9:00am–5:00pm

Reporting to: Head of Commercial (day-to-day partnership with a Senior Business Development Manager)

Working Arrangement: Fully office-based

About Supplement Factory

Supplement Factory is a global contract manufacturer of food supplements, supporting brands through formulation, product development, sampling, compliance, manufacturing, packaging and finished product delivery.

We work with ambitious start-ups and established international brands to turn product ideas into commercially viable manufactured supplements — and we run a tech-first commercial operation where systems, AI and smart workflows matter as much as customer conversations.

About the Role

This is a hands-on commercial support role built to make a Senior Business Development Manager more effective every day.

You will sit alongside a Senior BDM as a genuine two-person team: they lead the commercial conversations and close; you own the detail, the systems and the follow-through that keep deals moving cleanly. The better you make that partnership, the stronger the team’s results — and your bonus is tied to shared monthly and quarterly milestones, so success is measured together.

Day to day you will run CRM and project systems with precision, use AI, automations and agent-style workflows to remove routine admin, keep the inbox and technical detail under control, and join customer conversations — on video calls, in meetings and when travelling with your Senior BDM — so you stay close to the live deal.

This is more than administration. It suits someone who is comfortable in a sales environment, wants to learn the craft properly and sees a clear path to grow into a more senior commercial role over time.

Key Responsibilities

Making the Senior BDM effective

• Partner daily with a Senior Business Development Manager as a dedicated commercial support.
• Own administration, inbox management and technical detail so the Senior BDM can stay in customer conversations.
• Prepare materials, track actions and keep every live opportunity tidy and up to date.
• Spot gaps in the process and tighten them so deals move faster and cleaner.

Systems, AI and process

• Run CRM and project management systems to a high standard — accurate records, clear status, reliable follow-up.
• Use AI tools, automations and AI-assisted workflows to handle routine and admin tasks efficiently.
• Build and improve simple workflows that reduce friction across the commercial process.
• Maintain excellent attention to detail across pricing inputs, documents, timelines and customer information.

Customer-facing support

• Join sales video calls and meetings with your Senior BDM when needed.
• Travel for customer meetings as part of the two-person team.
• Contribute thoughtfully in live conversations — listening well, capturing detail and supporting the commercial thread.
• Present yourself professionally and help customers feel they are dealing with a sharp, joined-up team.

Learning and growth

• Learn the commercial process, product landscape and customer journey through structured exposure and training.
• Take on increasing responsibility as your skills develop, with a clear route towards a more senior sales role for the right person.

About You

You are organised, precise and naturally systems-minded. You like getting things right first time, you are curious about AI and smarter ways of working, and you are comfortable speaking up on calls and in meetings.

You enjoy supporting a high-performing salesperson and take pride in making the whole team look sharper. You want to grow in sales, not stay stuck in a purely admin box — and you are motivated by shared targets where strong teamwork shows up in results.

What We’re Looking For

• Strong experience with CRM systems and/or project management tools.
• Genuine comfort with AI tools, automations and digital workflows — this is central to how we work.
• Exceptional attention to detail.
• Clear written and verbal communication.
• Confidence joining customer-facing calls and meetings, and travelling when required.
• A collaborative mindset — you measure success by how well the two-person team performs.
• Interest in sales and commercial work, with ambition to develop towards a more senior role.
• Strong computer literacy and the ability to learn specialist systems quickly.
• Reliability under pace when several deals are moving at once.

Prior supplement or manufacturing knowledge is not required; training is provided.

Why Join Us?

• Real commercial partnership — work side by side with a Senior BDM in a two-person team, not as a distant admin resource.
• Bonus scheme — additional earnings tied to shared monthly and quarterly team milestones, so strong teamwork increases earning potential over time.
• Tech-first environment — AI, automations and modern systems are part of the job, not a side interest.
• Growth path — structured exposure to live sales with opportunity to progress into a senior commercial role.
• Innovative sector — support entrepreneurs and established brands bringing health, wellness and nutrition products to market.

Practicalities

• Base Salary: £30,000 per year
• Additional Pay: Bonus scheme applicable (team milestones, monthly and quarterly)
• Working Arrangement: Fully office-based
• Working Hours: Monday to Friday, 9:00am–5:00pm
• Reporting to: Head of Commercial

This role combines systems excellence with real customer exposure. Applicants should be comfortable with detail-heavy work and happy to be visible on calls and in meetings as part of a commercial team.