Commercial Support Engineer

Camlin Group; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology leader, Camlin Group is seeking a Customer Support Engineer to join their team in Coventry. You will deliver training and technical support for electrical devices, engage with customers, and maintain high safety and performance standards. Candidates should have an HNC/HND in Electrical Engineering and experience in field services. A strong customer service mindset is essential for this role.

Qualifications

• 2 years experience in engineering field services or training.
• Strong safety mindset and technical knowledge.
• Excellent communication skills in oral and written forms.

Responsibilities

• Deliver training on devices to customers onsite and remotely.
• Provide technical support and assess product performance.
• Prepare field reports and maintain effective communication.

Skills

Customer Service

Technical Support

Training Delivery

Education

HNC/HND in Electrical/Electronic Engineering

Job description

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

Camlin require a confident, capable, and commercially minded individual with an engineering background to join the Customer support team. The successful candidate can expect to join a highly motivated team of customer focused engineers who work at the forefront of electricity network system innovation.

The day-to-day role involves delivering customer training on devices and systems, both onsite and remotely, as well as providing technical support and adhering to contractual obligations. It also includes preparing field reports, assessing product performance, and maintaining effective communication, with a focus on safety.

Here's a more detailed breakdown:

• Training Delivery: You'll be responsible for delivering training on devices and system processes, both in-person at customer locations and remotely via platforms like Teams and Zoom. This will involve working with multiple individuals in various environments, including classrooms, meeting rooms, and live on-site.
• Independent Delivery & SLAs: You'll autonomously deliver on contractual obligations outlined in Service Level Agreements (SLAs) under the guidance of a Field Support Manager and in alignment with Customer Account Directors.
• Travel & Engagement: Expect to travel within the UK, potentially including night stays, to support customer engagement and assigned depots and DNO locations • Reporting & Documentation: You'll be responsible for preparing field reports and documentation on a timely basis.
• Performance Assessment: You'll assess product and equipment performance based on field data and recommend modifications or improvements highlighted from customer interactions and own experiences.
• Technical Support: You'll provide technical support to customers and other service professionals as required. • Communication: Maintain clear and concise business communication, both written and oral.
• Health and Safety: Always adhere to health and safety guidelines.
• Training: Full training will be provided on the job.

The successful candidate must be able to demonstrate strong electronic and electrical knowledge and maintain high technical level of product knowledge. They must be team oriented, flexible and actively seek to share information and assist their peers.

WHAT YOU WILL NEED TO SUCCEED

• Qualifications in Electrical/Electronic Engineering HNC/HND or equivalent.
• Minimum of 2 years previous experience in providing engineering field services/training or prior experience within an electrical utility or similar industry.
• Must possess a strong safety mind-set.
• Must have strong customer service skills and the ability to interact confidently with customers, conducting yourself with professionalism in front of, and while providing, training on equipment and products.
• Excellent oral and written communication skills. Experience in training delivery would be beneficial.
• Full, clean UK driving license.
• Willingness to work flexible hours with multiple weeknights away

OUR VALUES

• We work together
• We believe in people
• We won’t accept the ‘way it has always been done’
• We listen to learn
• We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.