Commercial Support Co-ordinator

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Commercial Support Co-ordinator to enhance customer satisfaction and revenue. This role involves providing essential support to Account Managers, addressing customer queries, and ensuring accurate data management. You will be integral to quality investigations and maintaining compliance with company policies. The position offers a competitive salary and a range of benefits, including career progression opportunities and wellness programs. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, this role is perfect for you.

Benefits

Cycle to Work Scheme

Volunteering Days

Holiday Purchase/Sell

Life Assurance

Pension

Training Support

Employee Discounts

Wellness Programs

Health Plans

Referral Bonuses

Qualifications

• Proficiency in Microsoft Office applications is essential.
• Experience with case file management and customer queries is required.

Responsibilities

• Provide day-to-day commercial support to Account Managers.
• Investigate customer invoice queries and ensure compliance.

Skills

Microsoft Office

Customer Service

Case File Management

Tools

LIMs

Q-Pulse

Job description

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Commercial Support Co-ordinator, Feltham

Client: Eurofins UK Forensic Services

Location: Feltham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9482c7711434

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

The Role

The Commercial team operates across the National Business line and this role will provide support to the team in order to maximise customer satisfaction and thereby revenue. The focus will be site based with occasional requirements to attend customer and subcontractor meetings in support of Account Managers.

Key Responsibilities and Accountabilities

• Provide day-to-day commercial support to Account Managers
• Work with operational colleagues to provide responsive customer service in relation to day-to-day issues
• Investigate customer invoice queries and report back to the Account Managers with their findings. This includes organising follow-up actions such as training, Quality alerts, and LIMs changes
• Enter data into LIMs to ensure accurate data collation from subcontractors
• Ensure team-wide amendments to documentation, such as Customer Protocols, are made promptly and accurately
• Support quality investigations by providing input to assist progress
• Report and escalate all actual and potential quality incidents timely to line management
• Review management information and service credit accuracy to ensure timely and accurate delivery to customers
• Support Account Managers and Business Unit Managers in reviewing subcontractor performance data
• Facilitate team meetings and produce/distribute outputs
• Produce and interpret management data for customer queries and account development
• Track subcontractor invoicing to ensure compliance with expectations and contractual obligations
• Ensure policy and procedure compliance within Eurofins and report non-conformities and suggestions

Qualifications

Knowledge, Experience and Technical Skills

• Proficiency in Microsoft Office applications
• Experience with case file management and booking procedures
• Experience handling customer queries

Preferred skills:

• Experience with LIMs and Q-Pulse
• Understanding of contract requirements
• Knowledge of customer submissions department structures

Additional Information

Company Benefits

We offer career progression, a competitive salary, and benefits including cycle to work, volunteering days, holiday purchase/sell, life assurance, pension, training support, annual leave, recognition schemes, employee discounts, wellness programs, health plans, sick/maternity/paternity pay schemes, referral bonuses, and mental health support.

Due to the sensitive nature of the work, security clearance is required, which involves a background check and drug testing. Applicants must have five years of UK residency to qualify for clearance. Data collected during recruitment is handled according to our privacy policy.

More details are available on our career page: https://careers.eurofins.com/