Customer Service and Sales Support Co-ordinator

Personnel Selection; Farnborough; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

An established international engineering company is seeking a dedicated team member for their Customer Sales Support team. This role offers the chance to provide exceptional customer service while managing spare parts orders. Ideal candidates will have a background in customer service and administration, with a willingness to learn about technical products. Enjoy a supportive work environment with opportunities for career progression, generous holiday allowance, and hybrid working options. If you are passionate about customer care and eager to grow in a dynamic industry, this opportunity is perfect for you.

Benefits

Free Parking

Generous Holiday Allowance

Benefits Scheme

Full Training on Product Range

Qualifications

• Experience in customer service and administration is essential.
• Keen to learn technical product information and spare parts.

Responsibilities

• Manage customer enquiries and orders for spare parts.
• Provide support to customers via phone and email.
• Process orders and ensure timely delivery.

Skills

Customer Service

Administration

Technical Product Knowledge

Attention to Detail

Education

Relevant Engineering Qualification

Business Qualification

Job description

We are a long established and secure company who can offer career development and progression. We are seeking an additional team member to join us within our Customer Sales Support team who manage customer enquiries and orders for spare parts. We are an international engineering company. The role would suit candidates with previous customer service experience who also have good administration skills and who have an interest and the ability to learn our technical product range as you will be providing our UK business customers with advice and quotations for spare parts. You can have gained your customer service and admin experience from any sector, as we are happy to provide full training on our business and product range but you must be keen to learn our technical products. We can offer the opportunity to secure Mon to Fri working hours, with hybrid working available, generous holiday allowance and benefits scheme plus on site parking and to progress your career as you learn our business and our product ranges.

You will be providing the highest levels of customer service by phone or email and accurately complete all of the administration surrounding our customer spare parts orders through to delivery. We will also consider Graduates with a relevant engineering or business qualification and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development.

The ultimate reason for creating this position is to provide a key contact point to business customers for any spare parts required after their initial purchase of equipment. You will be recognised by customers as a technically capable and trusted advisor offering product and parts knowledge.

Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising aftermarket sales and order efficiency.

Your responsibility is for UK spare parts orders within the UK and all associated administration.

The function of this role is to be able to provide to correctly identifying spare parts and recommending where required additional service of an engineer to fit the parts.

Day to day tasks will include:-

• Working with our UK business customers to manage requests for spare parts and any associated service engineer on site requirements.
• Providing incoming call handling function to our UK wide business customers.
• Liaising with customer via phone and email regarding their spare part requests and sales orders.
• To provide spare part service and spare parts sales information.
• Upon authorisation, order processing and raising order acknowledgements for spare parts orders.
• Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams.
• You will ensure all customer spare parts requests are handled professionally and in a timely manner.
• You will be responsible for all administration surrounding aftermarket orders in a timely and accurate manner.
• Providing cover for colleagues in Scheduling and Invoicing.

To be successful in this role you must be capable of learning and digesting complex technical product information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. You should be keen to learn and progress within the business. Any knowledge or experience of spare parts would be an advantage. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range.

Please submit your CV asap for immediate consideration.

Ref: 7252/83rev
Type: Permanent
Location: Farnborough
Industry: Commercial
Salary: £25k - 28k per year + free parking and benefits

Contact: Louise Francis
Telephone: [phone]

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