Commercial Service Manager

TN United Kingdom; Walton-on-Thames; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Service Manager to lead its Service Department in Walton-on-Thames. This pivotal role involves managing customer interactions, developing service policies, and ensuring compliance with quality standards. The ideal candidate will have a strong background in Mechanical and Electrical Engineering, alongside a proven track record in service management. The position offers a dynamic work environment with opportunities for business expansion and professional growth. Join a company that values innovation and stability in a challenging market, and be part of a team dedicated to excellence in service delivery.

Benefits

Company car: Tesla

Bonus package to be discussed at interview

Qualifications

• Background in Mechanical and Electrical Engineering is required.
• Proven track record within a service organization.

Responsibilities

• Lead the Service Department and manage customer interactions.
• Develop and implement service procedures to meet customer expectations.
• Achieve annual targets for spares orders and revenue.

Skills

Mechanical Engineering

Electrical Engineering

Customer Service Management

Service Policy Development

KPI Reporting

Technical Support

Training Program Development

Microsoft Office Suite

Education

Degree in Mechanical or Electrical Engineering

Tools

ERP Software

Job description

The job description provided is comprehensive but could benefit from improved formatting and clarity. Here is a refined version that enhances readability and maintains all original content:

Commercial Service Manager, Walton-on-Thames

Client: [Client Name]

Location: Walton-on-Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 711361cc089c

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Our client, a global market leader in Mechanical & Electrical engineering within Low Temperature cooling technology, is seeking a Commercial Service Manager. Established in 1983 and based in Hampshire, the company employs 23 staff with a turnover of £32m. Despite recent economic challenges, the company has experienced stable growth and plans to expand further.

The Commercial Service Manager will lead the Service Department, managing customer interactions and establishing service processes aligned with sister service centres, while adhering to local regulations and customer expectations. Responsibilities include managing the service team, developing and implementing service procedures, and overseeing customer product flow to job completion.

• Maintain service orders, revenue, and margins in accordance with budgets, providing updates to MD and Operations Manager, including KPI reports.
• Develop and implement service policies and procedures.
• Promote the service as a product and explore opportunities for business expansion within the UK.
• Achieve annual targets for spares orders, revenue, and gross margin.
• Ensure compliance with ISO Quality Service Policies, Procedures, and Safe Working Practices.
• Provide after-sales service, technical support, and training to agents and customers as needed.
• Develop and maintain equipment resource requirements for the UK.
• Ensure all service systems and procedures meet UK and European standards.
• Develop and deliver training programs for Service engineers, technicians, and administrators.
• Communicate effectively with key leadership groups.
• Require a background in Mechanical and Electrical Engineering.
• Proven track record within a service organization.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams) and ERP software.
• Company car: Tesla
• Bonus and full package details to be discussed at interview.

Bennett and Game Recruitment is a multidisciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy and are GDPR compliant, processing your data in accordance with applicable laws.