Sales & Service Manager - Covent Gardens

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Sales & Service Manager to lead their team in London. This full-time role emphasizes exceptional guest experiences and strategic sales execution. The ideal candidate will possess strong interpersonal skills, a business owner mindset, and the ability to thrive in a fast-paced environment. As a critical member of the store leadership team, you will drive sales initiatives and foster team development, ensuring alignment with the company’s guiding principles. If you are passionate about elevating customer experiences and leading a motivated team, this opportunity is perfect for you.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience in driving business and managing teams.

Responsibilities

• Oversee Sales & Service team for exceptional guest experience.
• Partner with General Manager to build and execute Sales strategy.
• Manage budget and business data for optimal performance.

Skills

MS Office (Word, Excel, Outlook)

Interpersonal Skills

Communication Skills

Time Management

Business Mindset

Agility in Task Management

Education

Valid right to work in the UK

Job description

Social network you want to login/join with:

Sales & Service Manager - Covent Gardens, London

Client:

Alo

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

ae0e1a39698a

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team, responsible for implementing Alo’s business and guest experience strategies. This individual is passionate about meeting business targets, enhancing sales, improving guest experiences, and developing talent in alignment with Alo’s Guiding Principles. The primary goal is to ensure an exceptional guest experience in the store.

RESPONSIBILITIES

1. Investigate sales opportunities and collaborate with the General Manager to address process or system gaps.
2. Oversee the Sales & Service team to deliver an exceptional guest experience through assessing guest connection and product education, providing feedback and coaching to team members.
3. Build and maintain client relationships daily.
4. Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives.
5. Partner with the General Manager to develop and implement the store’s Sales & Service strategy.

Business Leadership

1. Represent the business in meetings and conference calls with the General Manager.
2. Manage budgets, reports, and business metrics in partnership with the General Manager.
3. Plan workflows to ensure optimal performance.
4. Promote Alo’s mission and Guiding Principles to visitors through the Sales, Service, and Community teams.
5. Lead the team with accountability, coaching, talent development, and effective communication.
6. Develop internal and external talent pipelines through succession planning and recruitment strategies.
7. Create schedules aligned with business priorities in partnership with the General Manager.

Qualifications

1. Proficiency in MS Office (Word, Excel, Outlook).
2. Excellent interpersonal and communication skills.
3. Ability to handle multiple tasks in a dynamic environment.
4. Motivated to drive business in a fast-paced, innovative setting.
5. Entrepreneurial mindset and business ownership attitude.
6. Strong work ethic, time management, and personal accountability.
7. Alignment with Alo’s Guiding Principles.
8. Mid-Senior level experience.
9. Legal right to work in the UK.
10. This is a full-time role (40 hours/week), primarily managing the retail floor and team development, including availability for opening, closing, and weekend shifts.

#LI-JJ1

#LI-4

#li-onsite

Please review our company California Job Applicant Privacy Policy.