Commercial Sales Coordinator

City Plumbing; Penhow; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus

Discounts at retailers

Life assurance

Flexible working options

Mental Health First Aiders

Induction and growth opportunities

Inclusive culture

Job summary

City Plumbing is expanding with a dedicated Commercial division and seeks a Commercial Sales Coordinator in the UK. You will identify opportunities, engage prospects, and organise activities to convert leads into customers, acting as the hub between market data, sales field teams and clients.

You will collaborate with the commercial team to run campaigns, manage a dynamic pipeline, and travel to our head office in Crick as required. Hybrid work is expected with UK-based availability.

Qualifications

• Proactive communication skills for liaising with site managers and contractors.
• Experience in sales or business development preferred.
• Ability to manage a robust pipeline and prioritise tasks.

Responsibilities

• Strategic lead generation to identify commercial prospects.
• Outbound engagement to introduce City Plumbing propositions.
• Qualify leads and coordinate with Senior Account Managers for visits/quotes.
• Maintain a CRM pipeline and ensure data accuracy.
• Analyse spend patterns to re-engage lapsed accounts with targeted offers.
• Support cross-functional campaigns to hit growth targets.

Skills

Proactive communicator

New business development

Account coordination

CRM familiarity

Job description

Commercial Sales Coordinator

Crick

Gwent

GB

NP26 5

Any

Job Description

The Role: As a Commercial Sales Coordinator, your mission is to identify, engage, and organise new business opportunities. You will be the central hub of the sales process - using market insights to find prospects and professional outreach to turn them into loyal customers.

Be at the Heart of Our New Commercial Venture!

City Plumbing is the UK's leading name in domestic plumbing and heating, but we aren't stopping there. We are currently launching a dedicated Non-Residential (Commercial) division, and we are recruiting for a motivated Commercial Sales Coordinator to help orchestrate our growth.

This is a unique opportunity to join a high-performing team in its early stages. You will be the vital link between our market data, our sales field team, and our prospective commercial clients.

Key Responsibilities

• Strategic Lead Generation: Utilise industry tools to identify new construction projects and high-value commercial prospects.
• Outbound Engagement: Reach out to potential new clients and lapsed accounts to introduce the Commercial and City Plumbing proposition.
• Account Coordination: Qualify leads and coordinate with Senior Account Managers to ensure a seamless handover for site visits and quotes.
• Database Management: Maintain an accurate CRM system, ensuring our sales pipeline is organised and up to date.
• Sales Recovery: Analyse customer spending patterns to re-engage with "lost" accounts through targeted offers and service updates.
• Cross-Functional Support: Work alongside the wider commercial team to help execute sales campaigns and meet monthly growth targets.

We're a new team so collaboration for us is really important. Whilst the majority of our roles will be hybrid, there will always be a need for in person interaction. So whilst we encourage all applications you must be UK Based and prepared to travel to our head office in Crick (Northamptonshire) at least three times a week after training. There will also be quarterly overnight stays.

You:

You’ll live and breathe our customer-first ethos, with a proactive and can-do approach. You’ll enjoy working collaboratively with our brand new Commercial team at City Plumbing and you’ll be committed to acting with integrity and honesty in everything you do.

Skills and competencies

As a proactive communicator, you are confident on the phone and possess a natural ability to build lasting rapport with site managers, contractors, and procurement teams. Your organised mindset allows you to thrive in fast-paced environments, where you take pride in managing a robust pipeline of leads and prioritising tasks with precision. Bringing a distinct sales flair, you likely have a background in internal sales, business development, or customer service, fuelled by a genuine love for the "thrill of the win." While a strong industry interest in the plumbing, heating, or construction sectors is a significant advantage, an eager willingness to learn and master our field is essential for success in this role.

Us:

From boilers to bathroom suites, tubes to towel rails and everything in between, City Plumbing has all the products our customers need, and we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Our business success is built upon four non-negotiable behaviours that guide every decision, from the smallest daily task to the largest strategic initiative:

• Make it safe for everyone means prioritising well‑being, ethical conduct, and compliance in all we do.
• Be the customer's choice compels us to deliver unmatched expertise, value, and service, building relationships based on trust.
• Create the future challenges us to be proactive innovators, investing in sustainable solutions and continuous improvement.
• Grow stronger together signifies our commitment to building high-performing, collaborative teams across functions, recognising that our collective strength is our greatest asset.

Benefits Package and Cultural Environment

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

BelongWithUs

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.