Commercial Risk, Conduct & Governance Lead

Centrica; Windsor; On-site; GBP 75,000 - 110,000; Full time

Job summary

British Gas is seeking a Commercial Risk, Conduct & Governance Lead to support policy, governance and oversight across Product & Propositions and Marketing Compliance. The role entails embedding risk-aware decision-making and partnering with product managers and legal teams.

You will help drive governance activities, maintain records, and develop training materials while balancing commercial goals with customer outcomes and regulatory standards.

Qualifications

• Experience in governance, risk, compliance, or product oversight in a regulated environment.

Responsibilities

• Manage day-to-day governance processes and forums (Product & Propositions Governance, Marketing Compliance, Risk and Conduct Oversight).
• Embed governance practices that support business growth and good customer outcomes.
• Coordinate governance activity: scheduling, minutes, packs, tracking decisions and actions.
• Collaborate with Product Managers, Propositions Leads, Partnerships, Marketing and Change Teams to ensure governance input during development and delivery.
• Create training materials on commercial policies and frameworks (governance and marketing compliance).
• Act as a champion for good governance, conduct and risk practices across the team.
• Maintain governance records, logs and trackers for audit visibility.
• Contribute to MI and reporting dashboards for senior stakeholders.

Skills

Governance

Risk management

Compliance

Regulatory experience

Stakeholder management

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all.
We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Commercial Risk, Conduct & Governance Lead

Hybrid / Windsor (expected in office circa once a month)

The role

Part of the Commercial Risk, Conduct & Governance first line of defence (1LOD) Team, this role supports the Risk, Conduct and Governance Managers execute the policy, governance and oversight frameworks for Product & Propositions and Marketing Compliance governance processes and wider risk and conduct oversight. Plays a key role in managing the day-to-day commercial governance and compliance ecosystem including governance meetings, controls, dependencies and reporting.

Supports the embedding of healthy compliance and risk culture through proportionate risk-based decision-making which balances both commercial and customer outcomes. Works closely with product managers, commercial leads and the wider enabling functions and second line of defence (2LOD) compliance and legal teams to support the delivery of customer needs and expectations and regulatory standards of customer value, oversight and compliance.

Key responsibilities

• Management of day-to-day governance processes and forums – e.g. Product & Propositions Governance, Marketing Compliance, Risk and Conduct Oversight
• Partner closely with Product and wider Commercial Teams to embed governance practices that support business growth and good customer outcomes
• Coordinate and control governance activity including scheduling, minute taking, issuing of packs and tracking of decisions and actions for the Product, Propositions & Services Committee and other governance forums as required
• Work closely with Product Managers, Proposition Leads, Partnerships, Marketing and Change Teams to ensure appropriate governance and compliance input during development, delivery and post implementation phases of Products and Propositions and Marketing & Customer Communications assets
• Co-ordinate build and delivery of commercial training materials relating to commercial policies and frameworks, e.g. Product & Propositions Governance and Marketing Compliance training
• Collaborate with the wider Risk and Compliance community and act as a champion for good governance, conduct and risk practice
• Maintain key governance records, logs and trackers to ensure visibility of status and for sound audit tracking purposes
• Contribute to the creation of MI and reporting dashboards to inform senior stakeholders and ensure appropriate level of oversight in the organisation
• Provide flexible support across the Commercial Risk, Conduct & Governance Team, assist with activities as required and taking ownership for cross-team deliverables and activities – including Marketing Compliance, Risk processes, and wider Risk & Conduct oversight governance
• Contribute to continuous improvement initiatives, bringing fresh ideas to ensure governance, team efficiency and cross functional collaboration
• Take ownership of ad-hoc tasks and projects that align with team objectives and business strategy

What we’re looking for

• Experience in governance, risk, compliance, or product oversight in a regulated environment (financial services or insurance preferred)
• Demonstrable organisational skills - proactive and detail-focused with excellent coordination and control skills
• Excellent written and verbal communication skills with the confidence to liaise with senior stakeholders
• Skilled in managing multiple priorities, diary coordination and document controls
• Good understanding of relevant regulatory environments such as FCA Consumer Duty, ASA Cap rules
• Problem solving and decision making are an important part of the role.
• Role supports day-to-day governance decisions that need to be taken in line with legal, regulatory and policy requirements
• Sound judgement and reasoning will be required to arrive at defendable and auditable decisions
• The role will operate with a degree of autonomy but will need to know when to seek advice, ensure alignment, and elevate as required
• Problem solving capability will be required to support and advise business colleagues through new commercial initiatives in pursuit of the business commercial strategy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.