Platform Supervisor - 2805

Greater Anglia; Greater London; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Pension perks

Cycle to work scheme

Employee assistance

Job summary

Greater Anglia is hiring a Platform Supervisor at Tottenham Hale Station. You will lead the station team, ensure safety, and dispatch trains on time while delivering excellent customer service. The role requires shift work, including early starts and nights, with a 35-hour week.

Applicants must be able to travel to site and complete a 5-day Dispatch training course at Stratford Academy. Right to Work checks and a DBS may apply.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay calm under pressure and handle varied situations.
• Team player with a can-do attitude.
• Commitment to safety and punctual dispatch of trains.

Responsibilities

• Provide welcoming assistance to passengers on and off trains and aid mobility needs.
• Manage the station team on safety, security, and on-time dispatch of trains.
• Collaborate with Drivers and Conductors for smooth service.
• Follow safety regulations and report faults or hazards; complete dispatch course.
• Support operations during disruptions and lone-working periods.

Skills

Customer service

Communication

Team leadership

Safety mindset

Job description

Platform Supervisor - 2805

Application Deadline: 23 October 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Tottenham Hale Station

Reporting To: Catherine Kirkland

Compensation: £36,444 / year

Description

• You will be working on average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest start time, 0625 and latest finish time 2215. Night shifts will be 21:45-06:45.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Applicants must be over 18 years of age
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.

Key Responsibilities

• Provide a welcoming and inclusive customer experience by proactively assisting passengers on and off trains, including supporting mobility and visually impaired customers with guidance and boarding assistance, deploying ramps, helping with luggage, and operating station wheelchairs as needed.
• You will be responsible for managing the station team in all matters regarding safety, security, and safe punctual dispatch of trains, whilst working in accordance with the rule book and operational standards.
• Collaborate with Drivers and Conductors to ensure smooth communication and service.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
• Are comfortable working independently, as this role includes periods of lone working.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanour with the ability to communicate effectively through written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
• Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre-loved electric vehicle.

The closing date for all completed applications is on Friday 23rd October 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?