Commercial Property Claims Handler

Direct Line Group Careers; Manchester; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is looking for a Commercial Property Claims Handler to join their team in Manchester. You will be responsible for validating and negotiating claims while ensuring excellent customer service. This is a full-time permanent position with a hybrid working model, allowing you to enjoy a balance between home and office work. The role promises a competitive salary and benefits including a generous holiday allowance and a performance-based bonus.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Generous holidays, 25 days plus options

Up to 10% performance-based annual bonus

EV car scheme

Employee discounts and cashback

Qualifications

• Passion for delivering excellent customer experiences.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment, maintaining high attention to detail.

Responsibilities

• Validation, investigation, negotiation, and fulfillment of Commercial Property Claims.
• End-to-end ownership and accountability for each claim.

Skills

Customer experience

Communication

Attention to detail

IT skills

Job description

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

This is an exciting opportunity to join our Commercial Property Claims team as a Commercial Property Claims Handler on a full-time, permanent basis.

What you'll be doing:

You will report to the Commercial Claims Team Leader, you will work in a dedicated team of Claims Handlers, where you will play an important part in ensuring our Commercial customers have their claims handled in a fair and efficient manner.

You will be responsible for the validation, investigation, negotiation, and fulfilment of Commercial Property Claims within a defined handling authority limit and having end-to-end ownership and accountability for each claim.

What we're looking for:

• A passion for delivering excellent customer experiences

• Excellent communication skills, both verbal and written

• Ability to work in a fast-paced environment, whilst maintaining high attention to detail

• Good IT skills and the willingness to learn

• Insurance Claims experience is preferable

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

This is a hybrid role with t wo working days a week from our Manchester office.

Hours: 35 hours/week

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
• Up to 10% performance-based annual bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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