Commercial Performance Manager (FTC)

Disneyland Hong Kong; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Disney+ team in London. This temporary role focuses on enhancing trading performance across EMEA, requiring a strategic mindset and excellent analytical skills. The successful candidate will lead trading reports, analyze trends, and collaborate with cross-functional teams to drive customer acquisition and retention. With a commitment to diversity and inclusion, this role offers a unique opportunity to contribute to a renowned brand while enjoying a range of perks, including generous leave and private medical insurance.

Benefits

25 days of annual leave

Private medical insurance

Dental care

Free park entry for family and friends

Discounts on Disney products

Excellent parental leave

Employee Resource Groups

Qualifications

• Proven trading experience with a strategic mindset.
• Excellent skills in stakeholder management and communication.

Responsibilities

• Lead trading reporting and analyze trends to identify performance levers.
• Collaborate with teams to drive trading performance and customer retention.

Skills

Trading experience

Stakeholder management

Analytical skills

Strategic mindset

Project management

Job description

This is a temporary role covering a leave of absence until March 2026.

The Disney+ team is responsible for the launch and day-to-day operation of Disney+ across EMEA, specifically focused on customer acquisition and retention, marketing, partnerships and synergy, content programming, research, and analytics.

This role will contribute to trading updates and conduct deeper analysis on levers of commercial performance, on project-based and ad hoc market requests across EMEA.

What You Will Do

1. Lead on daily, weekly, and quarterly trading reporting, including proactive improvements.
2. Analyze trading trends (daily, weekly, quarterly) and flag anomalies, successes, and challenges.
3. Drive in-depth analysis of churn in close collaboration with Analytics, and derive key insights and action plans.
4. Work closely with local trading leads to analyze weekly data and identify performance levers, also collaborating with Performance Marketing, Brand Marketing, and Customer Management teams.
5. Support creation and management of initiatives plan to mitigate or sustain trading performance.
6. Become a subject matter expert on key areas of the subscription business, driving impact through deep knowledge of acquisition and/or customer retention.
7. Create executive-level presentations on trading performance and action plans.

Required Qualifications & Skills

• Previous trading experience.
• Excellent stakeholder management skills, with experience dealing with senior-level stakeholders.
• Ability to tailor communications to different audiences (e.g., country teams, DSS, executives).
• High numeracy and analytical ability & rigor.
• Strategic mindset.
• Skilled at prioritizing and managing multiple project schedules and deadlines simultaneously.
• Demonstrated success in influencing cross-functional teams, stakeholders, and leadership.

The Perks

• 25 days annual leave.
• Private medical insurance & dental care.
• Free park entry: Opportunity to enter any of our parks with family and friends for free.
• Disney discounts on designated products, resort F&B, and ticketing.
• Excellent parental and guardian leave.
• Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.