Commercial Operations Manager

JR United Kingdom; Leeds; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in operational management seeks a Commercial Operations Manager in Leeds, tasked with streamlining processes and enhancing customer experience while collaborating with sales teams. This permanent role offers a competitive salary and the opportunity to drive significant operational change, requiring strong analytical and communication skills.

Qualifications

• Experience in supply chain management and customer support.
• Proven track record of driving sales and change management.
• Strong ability to manage multiple priorities.

Responsibilities

• Coordinate supply chain for key accounts to enhance operational effectiveness.
• Manage sales quotations and ensure timely responses.
• Provide technical support and maintain customer satisfaction.

Skills

Commercial acumen

Analytical skills

Communication skills

Organizational skills

Attention to detail

CRM proficiency

Tools

Salesforce

HubSpot

Job description

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Commercial Operations Manager, Leeds, West Yorkshire

Client:

Owen Daniels

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for External Customers and Internal Teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfilment, and pre/post technical support.

Position: Commercial Operations Manager

Type: Permanent

Salary: Competitive salary + Bonus

Location: Henley

Responsibilities:

• Work closely with key account supply chain teams to enhance operational effectiveness, reduce order processing time and errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
• Create, manage, and follow up on sales quotations, ensuring accuracy and timely responses to customer inquiries.
• Provide industry-leading technical support via telephone and email to installers, trading customers, and consumers, maintaining an excellent standard on Trust Pilot.
• Implement online support mechanisms such as FAQs, demos, webinars, social media support, on-site help tools, and AI tools, keeping them updated with best practices.
• Support the Sales Director and external sales team with operational support to maximize sales efforts.
• Set and manage data standards within the CRM system and create reports to support business needs.
• Identify opportunities to generate sales leads and ideas from inbound interactions.
• Streamline internal processes and improve customer experience.
• Collaborate with Quality and Engineering teams to address product issues, implement root cause solutions, and reduce warranty costs.
• Manage quality claims with insurance partners to minimize costs.

Required Experience:

• Commercial acumen with a focus on sales opportunities and profit enhancement.
• Experience working with external sales teams on joint customer initiatives.
• Strong analytical skills.
• Proven experience in supply chain management of large key accounts.
• Experience in customer support, order and quotation management, and technical support within manufacturing or distribution.
• Experience driving change and achieving commercial success.
• Excellent communication skills, both written and verbal.
• Strong organizational skills, attention to detail, and presentation skills.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP or order management platforms.
• Ability to manage multiple priorities and work collaboratively.
• Ability to lead change initiatives to support strategic goals.