Commercial Operations Manager

Navtech, Inc.; Gloucester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading global provider of flight operations solutions as a Commercial Operations Manager. This essential role optimises sales operations, coordinates various processes, and requires a detail-oriented and analytical candidate. If you have strong organisational skills and sales support experience, this is a fantastic opportunity to impact aviation efficiency and compliance positively.

Qualifications

• Sales support / Marketing and/or finance experience required.
• Experience in tools/digitalisation, especially Salesforce and Qlik.
• Strong knowledge of Flight Operations Services preferred.

Responsibilities

• Lead sales opportunities not in the scope of regional sales teams.
• Collect, analyse, and interpret sales data for insights.
• Develop and maintain user guides for current and future tools.

Skills

Analytical skills

Interpersonal skills

Organisational skills

Sales support experience

Problem-solving skills

Strong English communication

Tools

Salesforce

Qlik

Job description

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions which directly support millions of flights each year and help NAVBLUE’s airline customers maximise efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

Job Summary:

The Commercial Operations Manager plays a crucial role in optimising the efficiency and effectiveness of our commercial activities. This role involves coordinating and managing various operational aspects of our sales and commercial processes to ensure seamless execution and delivery. The ideal candidate is detail-oriented, analytical, and possesses strong organisational skills.

Within the Commercial Office (CO), the Commercial Operations Manager , reporting to NAVBLUE H.O Commercial Operations , will be responsible for attributed Commercial Operations functions as described below:

• Contribute to direct sales activities (renewals & transition campaigns) to support the achievement of annual order intake and revenue targets
• Support business tools updates and improvement
• Support automation initiatives throughout development & improvement of business tools, policies and processes including, but not limited to, pricing generation and pricing monitoring tools, Online store…
• Propose and contribute to initiatives /projects aimed at optimising Commercial Performances or achieving specific Business Targets
• Act as a central point of contact with Airbus commercial teams to ensure alignment of tools, processes and infrastructure if and when necessary.

Main Responsibilities:

Direct Sales (support of Regional Commercial Operations resources)

• Lead sales opportunities that are not in the scope of regional sales teams (example : renewals, transition campaigns, etc)
• Lead defined contract renewals in coordination with Sales & Contract teams
• Track the Renewal Sales activity worldwide to secure on-time renewal of our contract base

Business Data & Tools Management

• Collect, analyse, and interpret sales data to provide insights and recommendations for improving sales performance (ex: quarterly reports on sales metrics)
• Together with the regional Marketing and Customer Experience teams, prepare quarterly market trends updates and customer feedback with a focus on our Key Account customers.
• Identify opportunities for process enhancements and implement best practices to increase operational efficiency.
• Effectively lead projects aiming at boosting operational efficiency
• Collaborate with cross-functional teams to streamline workflows and improve overall productivity.

Reference Documentation Management

• Develop and maintain user guides for the operational use of current and future tools
• Develop and maintain all Commercial Operations Reference Documents
  • Policies,
  • Guidelines,
  • Templates,
  • Processes
• Train and support NAVBLUE employees as necessary.

Leadership

• Demonstrate strong leadership capabilities with the ability to deputise for the Head of Department when required, ensuring continuity of operations and effective team management.

Qualified Experience/Skills/Training:

• Sales support / Marketing and/or finance experience
• Tools/Digitalisation experience (Salesforce / Qlik knowledge will be a plus)
• Good knowledge of Flight Operations Services
• Proactive and vocal approach
• Good analytic capabilities ; able to synthetize and report concise information from various domains; fully comfortable in manipulating figures
• Strong English communication skills both verbal and written
• Strong interpersonal skills with a collaborative approach
• Strong analytical and problem-solving skills.
• Ability to handle multiple and changing priorities
• Strong organisational skill

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Basic commercial understanding - Customer expectations & needs - Interact & influence - Sell process -Include & engage - Project lifecycle management - Business performance & Improvement - Drive improvement/ quality/ Innovation

Educational Requirements:

Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Cardiff (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), and Gda ń sk (Poland) with other offices all around the world.