Commercial Operations Lead - Retail & Wholesale Growth

Agora Talent; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Agora Talent is partnering with a fast-growing premium global consumer brand to hire a Commercial Operations Lead to sit at the heart of their next growth phase. You will build the operational engine that links demand, supply, and commercial performance, working closely with the Commercial team to enable rapid, compliant, and cost-efficient growth.

Reporting to the Operations Lead with a dotted line to the Commercial Director, you will own demand forecasting, flag risks, develop scalable SOPs,

Qualifications

• 2–5 years' experience in Retail/Wholesale Operations or Commercial Operations
• Experience building processes from scratch in fast-growth environments
• Strong analytical skills and commercially minded approach

Responsibilities

• Own commercial demand forecasting in collaboration with the Commercial team and feed into supply planning
• Flag supply risks early and resolve them before impacting B2B relationships
• Build scalable processes across commercial operations and use ERP to drive OTIF fulfilment
• Develop and maintain operational data and reporting for senior leadership
• Create/refine SOPs to sustain quality as volume and partner count grows
• Incorporate retail/wholesale compliance into processes (routing, labeling, EDI)
• Drive margin improvements through warehousing, fulfilment, freight and logistics optimization
• Own the operational aspects of the commercial P&L in partnership with Finance
• Build understanding of unit economics across retail/wholesale to inform pricing/terms
• Lead end-to-end commercial operations and align with Commercial and Operations teams
• Transition quickly into a leadership role as the function grows

Skills

Operational mindset

Commercial instinct

Data analytics

Cross-functional collaboration

Job description

Agora Talent is partnering with a fast-growing premium global consumer brand to hire a Commercial Operations Lead to sit at the heart of their next growth phase. You will build the operational engine that links demand, supply, and commercial performance, working closely with the Commercial team to enable rapid, compliant, and cost-efficient growth.

Reporting to the Operations Lead with a dotted line to the Commercial Director, you will own demand forecasting, flag risks, develop scalable SOPs,