Commercial Operations Director

Zachary Daniels; Manchester; Hybrid; GBP 75,000; Full time

Job summary

A high-growth fashion brand in Manchester seeks a Commercial Operations Director to lead operations and finance, drive growth, and enhance customer experience. The role demands strong financial acumen, e-commerce experience, and operational excellence.

Benefits

Hybrid working with flexibility

Fantastic Manchester Location

Opportunity to make a real impact

Qualifications

• Experience in DTC e-commerce with solid knowledge of 3PLs.
• Proficient in Excel / Google Sheets.

Responsibilities

• Own weekly/monthly financial reporting with actionable insights.
• Manage 3PL relationships and ensure warehouse standards.

Skills

Commercially sharp

Financially fluent

Experienced in DTC e-commerce

Natural operator

Hands-on and high energy

Proficient in Excel

Job description

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Business Manager | Specialist Recruiter for Retail, Logistics, Supply Chain & Wholesale (Sales) | Assoc. CIPD

Commercial Operations Director | Manchester | Fashion | £75k

Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Director.

Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.

What You'll Own:

• Own weekly/monthly financial reporting with actionable insights
• Manage our in-house Management Accountant and monthly management packs

Operations & Logistics

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
• Ensure warehouse/packaging standards match our brand quality
• Optimise systems, data tracking, and SLA performance

Stock & Supply Chain

• Collaborate with Buying & Merch teams to optimise buying and stock levels
• Avoid overstock, margin erosion, and cashflow issues

Strategic Projects

• Drive initiatives that reduce costs and boost contribution margin
• Improve international logistics, tariffs, and duty handling

Customer Experience

• Lead the Customer Service function through our CS Manager
• Enhance our end-to-end customer experience as we scale

What We're Looking For:

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
• A natural operator - great at building systems, streamlining workflows, and reducing waste
• Hands-on and high energy - you don't wait for permission; you drive clarity and results
• Comfortable working directly with founders and contributing to big-picture thinking
• Proficient in Excel / Google Sheets and not afraid to get into the data
• A great human - collaborative, calm under pressure, and genuinely positive to be around

What You'll Get:

• Salary of circa £75k
• Hybrid working with flexibility
• Fantastic Manchester Location
• Opportunity to make a real impact in a high growth business

BBBH: 33458

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail Apparel and Fashion

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