Commercial Manager

Computacenter; Hatfield; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Computacenter is seeking an experienced Technology Sourcing professional to maintain and improve customer contribution across complex GTS contracts. You will provide high-level expertise, manage P&L to protect margins, lead cost-saving projects, and act as a senior escalation point for sourcing issues.

You will build senior stakeholder relationships, drive adoption of best practices, and deliver data-driven insights to improve service levels and contract performance while maintaining

Qualifications

• Willingness to become subject matter expert in technology sourcing.
• Experience in Channel/Reseller/VAR industry.
• Strong mathematical and analytical skills and ability to work under pressure.
• Proactive communicator with excellent interpersonal skills.
• At least 3 years’ experience in a similar position.
• Commercially astute with understanding of supplier contracts.
• Experience in managing supplier contracts and analyzing supplier financial statements.

Responsibilities

• Provide high level expertise within specialist area to peers, customers and direct reports.
• Manage P&L to maintain margins in line with customer agreements and create value-added activities.
• Lead projects to maximise contribution and minimise costs.
• Act as escalation point on complex technology sourcing issues for GTS areas.
• Build relationships with stakeholders and ensure best-practice delivery and high service levels.
• Establish relationships at Senior Management level and maintain internal and external networks.
• Maintain confidentiality in all business-related matters.
• Demonstrate data analytics skills using Excel and Computacenter systems.
• Develop and implement process improvements and contribute to business strategy.

Skills

Channel reseller experience

Analytical skills

Excel proficiency

Strong communication

3+ years experience

Commercial awareness

MS-Office

Education

Relevant professional qualification

Degree level (good degree)

Tools

Excel

MS-Office Suite

Job description

The purpose of this role is to maintain and improve customer contribution in-life across complex GTS customer contracts. Aspect of the role include;-

• Provide high level expertise within specialist area to peer group, Customers and direct reports where appropriate.
• Responsible for managing P & L to maintain margins in line with customer agreements creating value add activities to increase contribution where possible.
• Manage and implement projects relevant to specialist area to maximise contribution and minimise costs.
• Acts as a point of escalation on complex technology sourcing issues and provide appropriate support to relevant GTS areas.
• Liaise with colleagues and stakeholders to ensure adoption of best practice and continual improvement in delivery of high service levels to the business.
• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.
• Maintain confidentiality in all business-related matters.

What you'll do

• Demonstrate a creative and analytical approach to problem solving.
• Develop effective relationships through influencing and advising.
• Source feedback from managers, peers, and customers to demonstrate ongoing credibility.
• Contribute to business strategy to help grow and develop the business in line with GTS targets.
• Achievement of high customer satisfaction levels.
• Effective cascade and delivery of team objectives.
• Has good appreciation of contractual or commercial terms and conditions and can negotiate on them for Computacenter for specific customers.
• Has strong working relationships with Purchasing and Partner Management to work through complex commercial negotiations.
• Can build strong relationships with named suppliers.
• Can produce and analyse appropriate Group statistics/KPI’s/SLA’s and customer reporting where required.
• Can suggest and implement process improvements.
• Can work across multiple geographies to support Group wide process.

Performance indicators

• Ensure department meets SLA, KPI and contribution targets.
• Support key customer contracts to maintain and improve contribution.
• Understand and adhere to GTS policies and procedures.
• Demonstrate strong data analytical skills using excel and Computacenter systems.

What you'll need

Skills and Experience needed

• A willingness to learn and to become the subject matter expert in Technology Sourcing and how it operates.
• Experience within the Channel / Reseller/ VAR industry
• Strong mathematical, analytical and excel skills along with the ability to work accurately under pressure.
• A proactive communicator with excellent interpersonal skills.
• At least 3 years’ experience in a similar position.
• Commercially astute/experience or comparable qualification.
• Sound knowledge of MS-Office
• Experience in the management of supplier contracts
• Ability to analyse supplier financial statements for detailed insights
• Advanced understanding of tools to track, measure, and forecast impacts of savings and demonstrate TS value
• Able to create valuable performance metrics and processes to capture data

Education and qualification

• Fully qualified in relevant professional qualification
• Advanced academic background, preferably to a good degree level or equivalent
• Proven track record of work experience in a challenging commercial environment
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management
• Experience of developing best practice policies and procedures for functional areas

This is a hybrid position - If successful, you will be required in our Hatfield Office (HQ) three days a week.