Senior Commercial Manager

ISS Facility Services UK; Birmingham; On-site; GBP 70,000 - 100,000; Full time

Job summary

ISS Facility Services UK in Birmingham is seeking a Senior Commercial Manager to lead the commercial management and administration of a major Government contract, focusing on NEC4 and CCS frameworks.

You will manage contractual, financial, and stakeholder responsibilities, drive commercial value, mitigate risks, and guide a team of about 40 colleagues with 5 direct reports, with occasional travel to SQB, Westminster and Leeds.

Qualifications

• Experience in commercial contract management, ideally in facilities management.
• QS degree or equivalent preferred.
• Familiarity with NEC contracts or equivalent frameworks.
• Strong commercial, analytical, and data interpretation skills.
• Experience engaging with senior internal and external stakeholders.
• Excellent communication and organisational skills.

Responsibilities

• Manage commercial administration and performance of Government contracts.
• Review terms for compliance and resolve issues.
• Prepare notices, change requests, quotations, variations, and claims.
• Monitor performance against milestones and KPIs.
• Support budgets, forecasts, and commercial reporting.
• Use contract management systems for documentation and reporting.
• Build relationships with clients, subcontractors, and internal stakeholders.
• Identify risks and implement mitigations.
• Travel infrequently to SQB, Westminster and Leeds as required.
• Manage a team of about 40 with 5 direct reports.

Skills

Commercial contract management

Stakeholder management

Financial management

Data analysis

Communication

Problem solving

MS Office

Education

QS Degree or equivalent

Tools

Maximo

Tririga CAFM

NSR

CCS contract frameworks

Job description

Location: Birmingham (B37 7YN)

Hours of work: 40 hours per week

Contract Type: Permanent

We are seeking a Senior Commercial Manager to lead the commercial management and administration of a major Government contract, with a focus on NEC4 and CCS frameworks. This role will play a key part in the commercial stewardship of Government accounts, ensuring robust commercial processes, compliance, and contract performance.

Job Description

We are looking for a commercially focused professional with experience in facilities management contract environments who can manage contractual, financial, and stakeholder responsibilities while driving commercial value and mitigating risk across the account.

Key Responsibilities

• Manage the commercial administration and performance of Government contracts.
• Review contract terms and conditions, ensuring compliance and resolving contractual issues.
• Prepare and submit contractual notices, change requests, quotations, variations, and claims.
• Monitor contract performance against key milestones, deliverables, and performance indicators.
• Support financial management activities including budgets, forecasts, contract variations, and commercial reporting.
• Utilise contract management systems to maintain documentation, analyse data, and produce reports.
• Build effective relationships with clients, subcontractors, procurement teams, and internal stakeholders.
• Identify contractual and commercial risks, recommending and implementing mitigation strategies.
• Infrequent travel to SQB, Westminster and Leeds, as required
• Management responsibility for a team of approximately 40 colleagues, including 5 direct reports

About You

• Proven experience in commercial contract management - ideally within the Facilities Management sector
• QS Degree or equivalent (desirable)
• Familiarity with NEC contracts or equivalent frameworks
• Strong commercial, analytical, and data interpretation skills
• Experience engaging with senior internal and external stakeholders
• Excellent communication, organisational, and problem
• solving skills
• Competent user of Microsoft Office
• Experience with CCS contract frameworks (desirable)
• Experience with National Schedule of Rates (NSR) - preferred
• Experience with Maximo or Tririga CAFM systems (desirable)
• Full clean driving licence

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The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]