Commercial Loss Adjuster

Adjusting Appointments Limited; Old Woking; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Company Car

Pension

Bonus

Death in service

25 Days Holiday

Job summary

Adjusting Appointments Limited is seeking experienced Commercial Adjusters to manage a portfolio of losses across London, South East and South West region from a home base. You will book appointments, visit losses worth typically £10,000–£100,000, and drive settlements through the supply chain, using Symbility for scheduling.

A strong field/office balance is required. You will handle up to 160 losses per year with a caseload of 50-60 ongoing claims, collaborating with customers and insurers to

Qualifications

• Experience dealing with commercial losses.
• Ability to assess evidence on-site and reserve requirements.
• Prepare case decisions and communicate outcomes to customers.
• Support customers to minimise future claims.
• Progress towards professional qualifications beneficial.

Responsibilities

• Undertaking assessments of allocated claims at the scene to gather relevant evidence and assess potential loss and reserving requirements.
• Preparing and delivering case decisions and solutions to the customer within approved processes.
• Providing precautionary and post-loss advice to minimise claims.
• Managing customer interactions to ensure satisfaction and escalate as needed.
• Identifying non-standard or complex claims and escalating appropriately.
• Contributing to policy wording reviews to keep documentation current.
• Providing guidance to colleagues to develop knowledge of customers and risks.

Skills

Commercial claims

Loss assessment

Client communication

Negotiation

Self-sufficiency

Education

Cert CII/CILA

Tools

Symbility

Job description

Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis.

Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement.

You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses.

Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements.

You will also utilise Symbility as the scheduling tool for buildings losses.

Responsibilities

• Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided.
• Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition
• Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims.
• Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
• Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks.
  Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis.
• Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience.

Benefits

• Company Car
• Pension
• Bonus
• Death in service
• 25 Days Holiday.