Commercial Lines Account Manager

ZipRecruiter; Worcester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Commercial Lines Account Manager to enhance client management and retention. This role involves managing a substantial portfolio of insurance business, ensuring timely and accurate completion of tasks, and fostering strong client relationships through exceptional service. The ideal candidate will possess a Bachelor's degree, relevant licensing, and a minimum of three years of experience in account management. Join a dynamic team that values diversity and offers a collaborative environment, where your contributions will significantly impact client satisfaction and business growth.

Qualifications

• 3+ years of Commercial Account Management experience required.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Manage a high volume book of insurance business accurately.
• Build positive relationships to enhance client loyalty.

Skills

Client Management

Communication Skills

Administrative Skills

Problem-Solving

Multitasking

Education

Bachelor’s Degree

Property & Casualty License

Tools

Applied/Epic

Microsoft Office

Job description

Job Description

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in more than 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market-leading presence have created opportunities throughout the region, and we offer top talent the chance to work from multiple offices.

Position Overview

The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

Primary Responsibilities

• Manage a high volume book of insurance business, ensuring all tasks are completed accurately and on time.
• Build positive relationships to grow client loyalty through advocacy, excellent service, and professional communication.
• Handle renewals, service requests, claims, billing, and new policies.
• Maintain a thorough understanding of markets, underwriting guidelines, submissions, and procedures.
• Review applications, policies, endorsements, and audits for accuracy.
• Coordinate expiration lists with the department manager to obtain renewal information.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of three years of Commercial Account Management experience.
• Property & Casualty License required.
• Valid driver’s license and insurance.
• Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with Applied/Epic or similar agency management software.
• Ability to work independently and interact effectively with team members.
• Self-motivated, driven, and able to meet deadlines.
• Effective written and verbal communication skills, including active listening and problem-solving abilities.
• Ability to multitask, prioritize, and handle sensitive information discreetly.
• Maintain a professional demeanor and positive attitude.

Equal Employment Opportunity

At World Insurance Associates, we celebrate diversity and support an inclusive environment. We are committed to equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, citizenship, marital status, or veteran status. We also provide reasonable accommodations for known physical or mental limitations, unless it causes undue hardship.

Note to Staffing Agencies:

We do not accept unsolicited resumes from agencies without a signed mutual service agreement. Resumes submitted directly to hiring managers without prior contact with our HR department will be considered our property, and we are not obligated to pay referral fees.

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