Commercial L&D Manager (Retail & E-commerce)

Platinum Search; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading recruitment firm is seeking a Commercial Training Manager to lead a European Commercial Training Academy focused on online retail operations. This role involves designing, delivering, and evaluating commercial training programmes to support retail teams across Europe. The ideal candidate will have significant experience in online retail, training programme design, and stakeholder engagement. This full-time position offers an exciting opportunity to shape training capabilities across multiple European markets in a dynamic online retail organization.

Qualifications

• 5+ years’ experience in a commercial role within online retail.
• Experience designing and delivering training programmes.
• Strong understanding of e-commerce retail operations.

Responsibilities

• Develop and implement a European commercial training strategy.
• Design and deliver training covering retail operations.
• Partner with stakeholders to identify capability gaps.

Skills

Experience in online retail

Training program design

Stakeholder engagement

Project management

Communication skills

Understanding of e-commerce

Education

CIPD, PMP, or ATD certification

Job description

Base pay range

Direct message the job poster from Platinum Search

We’re partnering with a large, international online retail organisation operating across multiple European markets. The business is undergoing a period of growth and is investing in strengthening its commercial capabilities through structured, scalable training programmes.

As part of this, they are looking to appoint a Commercial Training Manager to lead a European Commercial Training Academy focused on online retail operations.

About the Role

This role is responsible for designing, delivering, and evaluating commercial training programmes that support the development of retail teams across Europe. The focus is on first-party (1P) retail operations, including inventory ownership, pricing, supply chain, merchandising, and retail strategy.

You will work closely with commercial, supply chain, and operational stakeholders, and support the rollout of training through a network of regional and category leads.

Key Responsibilities

• Develop and implement a European commercial training strategy aligned with business objectives
• Design and deliver training covering 1P retail operations, supply chain, merchandising, and retail strategy
• Partner with stakeholders to identify capability gaps and create targeted learning solutions
• Support and develop a European network of category or functional leads to enable programme delivery
• Ensure training content remains relevant by tracking industry trends and learning best practices
• Measure programme effectiveness and use insights to continuously improve impact

About You

• 5+ years’ experience in a commercial role within online retail (e.g. 1P retail, supply chain, merchandising, category management, or retail strategy)
• Experience designing and delivering training programmes, either in a training role or as part of a commercial function
• Strong understanding of e-commerce retail operations
• Comfortable working in a fast-paced, international environment
• Strong communication, presentation, and stakeholder engagement skills
• Solid project management capability and ability to manage multiple priorities
• Exposure to adult learning principles, instructional design, or digital learning platforms is beneficial
• CIPD, PMP, or ATD certifications would be an advantage

This role is a fantastic opportunity to shape commercial capability across multiple European markets within a large, evolving online retail organisation.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Retail