Commercial Insurance Advisor

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading innovator in the insurance industry is seeking a talented Commercial Insurance Advisor to join their digital broking team. This role is a fantastic opportunity to be at the forefront of transforming commercial insurance through AI-powered solutions. You will handle customer inquiries, process submissions, and guide clients through policy adjustments in a fast-paced digital environment. Join an exciting team that focuses on customer engagement and service efficiency, and help shape the future of insurance.

Qualifications

• Experience in commercial insurance, especially with renewals and adjustments.
• Strong customer service skills with a focus on solutions.

Responsibilities

• Handle customer inquiries via live chat and phone.
• Process FNOL submissions and guide customers through policy updates.

Skills

Commercial Insurance Experience

Customer Service Skills

Handling Renewals

Solution-Focused Approach

Adaptability in Digital Environments

Job description

Location

Peterborough

Salary: £25,000 - £30,000 | Type: Permanent | Workplace: On-Site | Ref: 87765

Recruiter Managing This Role

The Client:

My client, a leading innovator in the insurance industry, is looking for a talented Commercial Insurance Advisor to join their digital broking team. This exciting role offers the opportunity to be at the forefront of transforming commercial insurance through AI-powered solutions and self-service platforms.

Key Responsibilities:

1. Handle customer inquiries via live chat and phone
2. Process FNOL submissions accurately
3. Guide customers through policy adjustments, renewals, and updates
4. Escalate complex cases when necessary
5. Report on customer engagement and service efficiency

Skills & Experience:

1. Experience in commercial insurance
2. Experience handling renewals, mid-term adjustments
3. Strong customer service skills with a solution-focused approach
4. Ability to simplify complex insurance concepts
5. Adaptability in a fast-paced, digital environment