Commercial Insurance Account Manager

Confidential; Isleworth; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Company pension scheme

Onsite parking

Ongoing training and development

Job summary

Confidential in Isleworth is seeking an experienced Commercial Insurance Account Handler to manage a portfolio of commercial clients, handling renewals, mid-term adjustments and day-to-day account management.

You will build strong client relationships, explain policy wordings clearly, liaise with insurers for quotes and terms, and ensure all activities comply with FCA regulations and GDPR. This is a full-time, permanent role with on-site work and a supportive team.

Qualifications

• Experience in Commercial Insurance roles (Account Handler/ Broker).
• Understanding of Property, Liability, Motor Fleet, Professional Indemnity, Commercial Combined, or SME insurance.
• Ability to interpret policy wordings and explain cover clearly to clients.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• High level of accuracy and attention to detail.
• Team player with a proactive and professional approach.

Responsibilities

• Manage a portfolio of commercial insurance clients across a range of sectors.
• Handle policy renewals, mid-term adjustments, endorsements, and general administration.
• Support new business enquiries and identify opportunities to grow existing accounts.
• Liaise with insurers to obtain quotations and negotiate terms where required.
• Respond to client queries promptly and professionally.
• Maintain accurate client records and policy documentation.
• Assist clients with claims enquiries and provide ongoing support throughout the process.
• Review existing cover arrangements and identify areas for improvement.

Skills

Client relationships

Relationship management

Policy wordings

Communication skills

Workload prioritisation

Attention to detail

Team player

Customer service

Tools

Microsoft Office

Insurance broking systems

Insurer portals

Data entry

Job description

Confidential in Isleworth is seeking an experienced Commercial Insurance Account Handler to manage a portfolio of commercial clients, handling renewals, mid-term adjustments and day-to-day account management.

You will build strong client relationships, explain policy wordings clearly, liaise with insurers for quotes and terms, and ensure all activities comply with FCA regulations and GDPR. This is a full-time, permanent role with on-site work and a supportive team.