Commercial Insight Analyst

Automobile Association; Cardiff; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

The Automobile Association seeks a Commercial Insight Analyst to enhance operational performance through data analysis and strategic insights. This permanent, full-time position offers a hybrid work model, with various employee benefits and a competitive salary structure. You will work collaboratively with cross-functional teams to identify continuous improvement opportunities while ensuring compliance within a regulated environment.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership from Day 1

Discounts on AA products including insurance

Employee discount scheme for healthcare and more

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme and remote GP service

Qualifications

• Proven experience in commercial insight analysis ideally in automotive, financial services or insurance.
• Understanding of financial modelling and forecasting techniques.
• Experience with process improvement methodologies.

Responsibilities

• Support the analysis of MI from various sources for operational performance.
• Conduct pricing analysis and maintain pricing models.
• Assist in monitoring operational targets and risk management.

Skills

Commercial business acumen

Data and visualisation analysis

Communication skills

Team collaboration

Process improvement

Tools

Excel

SQL

Power BI

Job description

Location: Cardiff – Hybrid –Three Days in Office
Employment Type: Full-Time/ Permanent
Salary: Up-to £45,000 and Up-to 10% Bonus
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybrid

This is the job

The Commercial Insight Analyst will assist the Head of Operational Performance by analysing management information (MI) from various sources to offer a comprehensive view of operational performance for AA Driving School.

This role includes monitoring operational targets to ensure consistent delivery of business outcomes, supporting continuous improvement initiatives, and fostering strong relationships with key operational leaders. Additionally, the analyst will help oversee risk management and ensure compliance with the Risk Management Framework Policy.

What will I be doing?

• Support the analysis of MI from various sources to fully understand the complete picture of operational performance for AADS.
• Collaborate with cross-functional teams to integrate insights into actionable strategies.
• Conduct pricing analysis and help maintain robust pricing models to facilitate the delivery of high-quality product margin analyses within driving school products (training and franchise).
• Assist in monitoring agreed operational targets to ensure they consistently deliver required business outcomes.
• Identify opportunities for continuous improvement in operational approaches and support the execution of plans to enhance customer and colleague experiences.
• Help build and develop close working relationships with key operational leaders, providing high levels of support and challenge.
• Ensure a two-way feedback process between all teams delivering the customer and colleague experience, including regular engagement sessions, call listening, and communication.
• Assist in overseeing AADS' risk management, ensuring compliance with the Risk Management Framework Policy.

What do I need?

• Proven experience in commercial insight analysis ideally in automotive, financial services or insurance
• Understanding of financial modelling and forecasting techniques.

Highly numerate with commercial business acumen.

Proficient in data and visualisation analysis tools and software (Excel, SQL, and Power BI).

Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.

• Ability to work collaboratively in a team environment and manage multiple stakeholders.
• Experience with process improvement methodologies.
• Knowledge of industry regulations and compliance standards, particularly within a cooperative FCA regulated environment.
• Understanding of the unique challenges and requirements of working in a regulated financial environment.
• Proactive mindset with the ability to work independently and manage time effectively.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.