Commercial Excellence Specialist

Alfa Laval Mid Europe GmbH; Camberley; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday allowance 25 days + Bank hols

Health cash plan

Life assurance 4x annual salary

Training and career development

Cycle to work

Tech scheme

Job summary

Alfa Laval UK&I seeks a Commercial Excellence Specialist to activate CRM-driven strategies across the awareness-to-order process and local data quality efforts. You will translate customer insights into commercial actions, support segmentation, and drive customer experience improvements.

This role anchors local initiatives to the global strategy and collaborates across marketing and sales teams. You will lead Lead-to-Cash support, visualization needs, and local CRM processes, acting as a global

Qualifications

• Good knowledge of IT ecosystem (CRM, ERPs etc.).
• Translate data into actionable insights for strategic decisions.
• Proactive with excellent communication and stakeholder management.
• Advanced general business knowledge and market insights.
• Connect marketing and sales in the customer journey.
• Funnel management and customer experience focus.
• Sales management experience in a B2B setting.

Responsibilities

• Plan and execute commercial support activities based on marketing priorities.
• Engage local organization on lead, opportunity, contact and account management.
• Collect and prioritize local CRM needs to support Lead-to-Cash development.
• Ensure data visualization requirements are met and used for decisions.
• Drive data quality improvements per local and global requirements.
• Translate customer data into insights to support sales transformation.
• Champion Customer Experience processes and translate feedback into initiatives.
• Support segmentation efforts and local progress.
• Lead Commercial Excellence priorities from design to execution.

Skills

CRM data analysis

Stakeholder management

Commercial excellence

Marketing-sales alignment

Customer experience management

B2B sales

Data-driven decision making

Customer segmentation

Tools

CRM systems

ERP systems

Job description

Alfa Laval UK&I is looking for a Commercial Excellence Specialist Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

About the Job

Owns the Alfa Laval's awareness-to-lead-to-order process.

Local point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval's data quality efforts.

Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation.

Champions and supports Alfa Laval's ways to market and segmentation efforts.

Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy.

Key Tasks and responsibilities

• Plan and execute commercial support activities based on marketing plan priorities.
• Responsible for engaging local organization on the key CRM processes (lead, opportunity, contact and account mgmt.)
• Collects and prioritizes local CRM needs to support the Lead-to-Cash development.
• Collects and prioritizes local needs in terms of data visualization.
• Ensure the continuous progress on our data quality journey according to local and global requirements.
• Translates customer and commercial data into insights to support decision making and support the sales company Transformation.
• Local champion for the Customer Experience process, ensuring the customer feedback process runs smoothly and the data generated is translated into local strategic initiatives to improve customer experience.
• Champion supporting our segmentation efforts and ensuring local progress.
• Leader for all Commercial Excellence related priorities and activities: design, activation and follow through.
• Contributor to Commercial Excellence cluster and/or global initiatives.

Knowledge and Skills

• Good knowledge of IT ecosystem (CRM, ERPs etc.)
• Ability to translate data into actionable insights to support strategic decisions.
• Proactive personality and excellent communication skills
• Advanced in stakeholder management
• Advanced general business knowledge
• Connect marketing and sales in the customer journey
• Funnel management knowledge
• Customer experience management
• Customer segmentation
• Sales management experience within a B2B environment
• Strong business acumen to support market insights gathering would be considered a bonus

Core Competences and Expected Behaviours

• Able to quickly understand the core of a problem and focus on the most important aspects.
• Able to draw valid conclusions from large amounts of complex information.
• Develops impactful strategies in accordance with the business vision.
• Judgment & Decision making Makes things happen.
• Quickly and aptly assesses the potential consequences of different actions related to any situation or task.
• Acts with confidence and clarity
• Leading others & self
• Empowers others by providing the clarity, resources and support they need to succeed and be accountable.
• Challenges self and others to reach higher levels of performance in ways that triggers personal growth.
• Dares to address low performance, and to hold self and others accountable for their actions.

What we can offer

• Holiday entitlement of 25 days + Bank holidays
• Simply Health – Health cash plan available to enter worth over £2500 annually
• Life Assurance – 4X annual salary when you remain in the pension
• Training and Career Development potential
• Cycle to work scheme
• Tech scheme benefit

Our commitment to integrity

We care about diversity, inclusion, and equity in our recruitment processes.

We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK. For more information, please contact Reece Watmore, Talent Acquisition Partner, [e-mail]

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, we shape a more resourceful, less wasteful world, we build our careers too.

Meet our dedicated people who always go the extra mile Alfa Laval Career Site