Commercial Claims Handler

Sedgwick; United Kingdom; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private healthcare

SIPP pension

25 days holiday

Hybrid working

Employee assistance program

Job summary

Sedgwick UK is hiring a Desk-Based Commercial Claims Handler to manage end-to-end commercial property claims across the UK, using hybrid working. You will work with the Commercial focal-point team to drive claims forward, applying technical judgment from liability assessments to contractor appointments.

You will be the main contact for customers, clients, brokers and suppliers, ensuring clear communication, cost control, and timely settlements while upholding Sedgwick's standards and customer

Qualifications

• Experience managing end-to-end commercial property claims.
• Comfort with phone/video interviews and site inspections.
• Ability to communicate with customers, clients, brokers and suppliers.
• Knowledge of business interruption claims preferred.
• Professional accreditation (e.g., CILA) encouraged.

Responsibilities

• Manage end-to-end commercial property claims from start to finish.
• Coordinate liability decisions and contractor appointments.
• Liaise with customers, clients, brokers and suppliers to maintain smooth communications.
• Utilise digital tools and hybrid working setup to deliver timely outcomes.

Skills

Claims handling

Communication

Attention to detail

Job description

By joining Sedgwick, you will be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there is no limit to what you can achieve.

Commercial Claims Handler

Job Location

UK wide - hybrid working

Job Type

Permanent

Remuneration

Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Commercial Claims Handler UK wide. This is a unique opportunity to join a forward-thinking team as a Desk-Based Commercial Claims Handler, where innovation meets technical excellence. Working alongside the Commercial focal-point team, you will handle commercial property claims from start to finish, and where required using cutting-edge smartphone video technology to conduct virtual site inspections and customer interviews. Your early decisions on liability and contractor appointments will help drive claims forward efficiently and effectively.

In this fast-paced, desk-based environment, you will be the central point of contact for all parties involved in the claim—customers, clients, brokers, and suppliers—ensuring seamless communication and project management. You will oversee every aspect of the claim, from cost control to final settlement, all while maintaining the highest standards of technical quality and customer satisfaction.

You will be confident with technology, adaptable to change, and passionate about delivering exceptional service. With a grasp of business interruption claims and a commitment to professional development, you will thrive in this modern, customer-focused setting.

In return, you will be supported with the tools and flexibility needed to succeed, including hybrid working options and access to innovative systems. If you are driven, detail-oriented, and ready to make a real impact in claims handling, this role offers a rewarding and progressive career path.

The skills you will have when you apply:

• Commercial Claims Proficiency - Demonstrated capability in managing end-to-end commercial property claims with precision and accountability.


• Field-Based Acumen - Prior engagement as a commercial loss adjuster is regarded as a significant professional advantage.


• Technical Competence Commitment - Evident willingness to acquire and apply advanced technical and professional expertise intrinsic to the role.


• Professional Accreditation - Ideally qualified or actively pursuing CILA to reinforce industry standing.


• Complexity in Business Interruption - Comprehensive understanding of BI claims and their inherent intricacies, ensuring robust analytical judgement.


• Adaptive Autonomy - Capacity to operate independently, exercise initiative, and maintain flexibility during surge conditions or evolving operational demands.

What we will give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications


• A Self Invested Personal Pension Scheme (SIPP)


• Holiday allowance of 25 days plus bank holidays


• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)


• Life assurance


• Employee assistance programme for employee wellbeing


• Wellbeing and digital GP apps


• Group Income Protection

Other Benefits

• Voluntary flexible benefits - green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan


• Discounts on various products and services

This is not just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you will also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development programme in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You will join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This is not just a job; it is an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).