Commercial Claims Handler

Brown & Brown UK; Leicester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Commercial Claims Handler to join their dynamic team in Leicester or Birmingham. This role offers a unique opportunity to manage complex claims, ensuring excellent customer service and compliance with industry standards. With a focus on career progression and a supportive work environment, you will play a key role in providing independent advice and managing client relationships. If you have a strong background in commercial insurance claims and are looking for a rewarding opportunity, this position is perfect for you.

Benefits

Joint Pension contribution scheme

Annual leave increasing with length of service

Qualifications

• 2+ years of experience in commercial insurance claims handling.
• Confident in managing various client insurance claims.

Responsibilities

• Handle claims from first notification to settlement.
• Maintain accurate records and manage claims to satisfactory conclusion.

Skills

Commercial insurance claims handling

Client management

Negotiation skills

Knowledge of Acturis software

Tools

Acturis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title: Commercial Claims Handler

Location: Leicester / Birmingham

Salary: Negotiable + Benefits

Overview

Berkeley Insurance Group (part of Brown & Brown Europe) is currently seeking an experienced Commercial Claims Handler to join our professional and welcoming team based in either Leicester or Birmingham.

Our experience enables us to provide independent advice and specialist expertise across various trade sectors, aiming to offer unbiased and informed choices, excellent customer service, and market buying power that delivers the right insurance protection.

In this role, you will handle claims from first notification to settlement, including verifying cover, creating necessary files, and updating relevant parties on large, complex, or difficult claims.

This is a long-term opportunity suitable for an experienced individual with solid cross-class claims handling knowledge seeking career progression or wider responsibilities.

The Day To Day

• Handle all allocated claims, maintain accurate records, chase clients and insurers for documents, manage claims to satisfactory conclusion, appoint Loss Adjusters/Engineers as needed, negotiate settlements, issue cheques, and keep records updated.
• Produce claims statistics, reports, and information for Directors, Account Executives, and Handlers.
• Establish and maintain close links with clients, insurers, loss adjusters, engineers, and other relevant parties.
• Attend client meetings with Account Executives when required.
• Adhere to the Company’s Complaints Procedures.
• Follow Company Procedures Manual and comply with FCA requirements, maintaining necessary procedures.
• Ensure health and safety compliance, reporting any relevant issues.

What’s On Offer

• Competitive/Negotiable salary and benefits
• Joint Pension contribution scheme
• Annual leave increasing with length of service

Your Experience

• Minimum 2+ years of commercial insurance claims handling experience
• Confidence in managing various client insurance claims, providing support and advice
• Good understanding of commercial claims, products, and policy wordings
• Knowledge of Acturis insurance broking software is an advantage

We are an Equal Opportunity Employer. We value diversity and seek applicants from all backgrounds.