Commercial Cards Fraud Strategy Senior Analyst Assistant Vice President

00002 Citibank, N.A.; City Of London; On-site; GBP 52,000 - 80,000; Full time

Job summary

A leading global financial institution is looking for a Senior Fraud Operations Analyst to manage fraud losses and develop fraud management policies. This role requires 5-8 years of experience and expertise in fraud investigation, advanced statistical modeling, and trend analysis. You will work independently to influence others while leading initiatives in fraud prevention. Excellent communication skills are essential. This full-time position is based in the U.K. with a competitive salary range between $70,000 and $106,000.

Benefits

Medical, dental & vision coverage

401(k) plan

Paid time off packages

Qualifications

• 5-8 years of experience in a related role.
• Experience in application and development of advanced statistical models.
• Proficient in MS Office and Access.

Responsibilities

• Solve complex fraud prevention and loss control issues.
• Recommend and implement new work procedures.
• Partner with the operations team and address unusual issues.

Skills

Advanced statistical models

Fraud investigation

Trend analysis

Risk assessment

Leadership potential

SQL

Python

Tableau

PowerBI

Project management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Access

Excel

Job description

The Fraud Ops Sr Analyst is a senior level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology.

Responsibilities

• Solve complex fraud prevention and loss control issues with significant cross‑departmental and departmental impact
• Recommend and implement new work procedures and address and resolve exceptional / unusual issues
• Partner with the operation team(s) and other departments within fraud prevention and loss control
• Contribute to the development of new techniques and processes for the area or function
• Serve as an expert in fraud prevention and loss control, overseeing a segment of the workforce
• Evaluate moderately complex and varied issues with substantial potential impact
• Assume informal / formal leadership role within teams, and coach and train new recruits
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of experience in a related role
• Intermediate to senior level experience in a similar position preferred
• Demonstrated experience in application and development of advanced statistical models
• Proven experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Processes card transaction authorization and compensation
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication

Education

• Bachelor’s degree / University degree or equivalent experience

Additional Qualifications / Skills

• This role is on the fraud strategy team within the Commercial Cards group.
• Bankcard fraud management or fraud investigations experience
• Ability to work independently and influence others
• TSYS / Cardguard / Determinantknowledge‑preferred
• Commercial Cards experience – preferred
• Leadership potential
• Proficient in MS Office, Excel and Access
• Working knowledge of SQL / Python, Tableau / PowerBI and decision tree software is preferred
• Strong project management ability and presentation skills

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Primary Location

Jacksonville, Florida, United States

Salary Range

$70, - $106,

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Anticipated Posting Close Date

Nov 01, 2025