Commercial Business Development Executive

Confidential; Bury St Edmunds; On-site; GBP 28,000 - 36,000; Full time

Job summary

National Skills Agency Ltd is seeking a Commercial Business Development Executive in Bury St Edmunds to grow training sales and build strong client relationships. You will work to hit monthly targets, coordinate with course staff, and use Dynamics to handle bookings, quotes and joining instructions.

The role emphasizes meeting client needs, promoting Apprenticeship Standards, and collaborating with internal teams to deliver high-quality courses.

Qualifications

• Experience using Microsoft Dynamics or similar CRM systems.
• Strong sales and client relationship development skills.
• Ability to plan, organise and manage multiple courses.
• Excellent communication and negotiation abilities.
• Proactive in developing new business and cross-selling.

Responsibilities

• Generate business from existing and new clients while meeting targets.
• Maintain regular contact with clients and develop long-term relationships.
• Identify prospective clients and follow up with them.
• Coordinate with Course Coordinators to meet awarding standards.
• Prepare quotations, invoices and joining instructions using Dynamics.
• Liaise with Accounts on invoices and credits.
• Present to clients and support Apprenticeship Standards promotion.

Skills

Strong planning

People management

Negotiation

Persuasion

Sales skills

Customer service

Tools

Microsoft Dynamics

Job description

Job Title: Commercial Business Development Executive

Location: Bury St Edmunds

Salary: 28,000 + Commission

Overview of the Role:

The Commercial Business Development Executive is responsible for growing commercial training sales, achieving and exceeding monthly sales targets, and developing strong relationships with clients to ensure excellent customer service and satisfaction.

Principal Accountabilities:

• Generating business from both existing and new clients while meeting agreed sales targets.
• Maintaining regular contact with existing clients and developing long-term relationships.
• Identifying, following up with, and building relationships with prospective clients.
• Responding to and processing client and trainer queries as appropriate.
• Developing and maintaining effective relationships with freelance consultants.
• Working closely with Course Coordinators to ensure courses meet the required awarding body standards.
• Costing work accurately to maximise profit margins.
• Organising and rearranging courses when required.
• Using Microsoft Dynamics to add booking forms and prepare quotations, invoices and joining instructions for clients.
• Liaising with the Accounts Department regarding invoices and credit notes.
• Meeting with and presenting to new and existing clients when required.
• Liaising with the Vocational Learning Team to support the promotion of Apprenticeship Standards.
• Assisting the Commercial Business Development Manager with ad-hoc duties and projects as required.
• Working closely with the Commercial Administration Team to ensure the smooth and effective delivery of courses.

Responsibilities:

• Manage their allocated geographical area effectively to maximise commercial opportunities and profitability.
• Ensure that courses run smoothly, working closely with the Commercial Administration Team.
• Manage and coordinate trainers, ensuring that work is completed to a high standard.
• Develop and maintain excellent relationships with both internal and external customers.
• Actively promote and support an empowered and open culture focused on success.
• Maintain open, honest and effective communication at all levels, ensuring clear two-way communication.

Knowledge and Skills required:

Knowledge

• Microsoft applications.
• Commercial and business awareness.
• Administration processes and procedures, supported by relevant qualifications or experience.
• Relevant market and industry knowledge.
• The ability to undertake and follow relevant organisational processes and procedures.

Skills

• A commitment to continuous improvement and quality control.
• Strong planning and organisational skills.
• The ability to persuade, negotiate and influence effectively.
• Coaching skills and People management skills.
• Sales / Customer Service qualification or willingness to work towards one.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.