Billing Administrator/Manager

Tenth Revolution Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Performance based career plan

25-30 days holiday plus extra days

Discounted travel

EAP services

Team events and recognition programs

Salary sacrifice workplace pension

Job summary

A global technology recruitment firm seeks a Commercial Billing Manager to oversee the billing operations team on a hybrid 6-month FTC basis. You will manage contractor timesheet processing, ensure service excellence, and drive operational performance. An ideal candidate will possess strong leadership skills, effective client communication, and the ability to improve billing processes. The position offers a dynamic work environment at the company’s Newcastle global HQ along with numerous employee benefits.

Qualifications

• Strong leadership skills with experience in billing management.
• Proven ability to manage contractor timesheet and billing operations.
• Excellent client-facing communication and stakeholder management.

Responsibilities

• Lead the Contractor Billing team to meet productivity and quality targets.
• Oversee day-to-day operations including workload allocation and SLA adherence.
• Drive operational performance by monitoring team productivity through metrics.

Skills

Leadership

Performance Management

Client Communication

Team Development

Operational Excellence

Job description

Brilliant New - Commercial Billing Manager - Newcastle Global HQ (Hybrid 6 month FTC)

Who: Tenth Revolution Group (same investment portfolio as Uber/Airbnb/Spotify!)

https://careers.tenthrevolution.com/why-recruitment/business-support/

What: Commercial Billing Manager (Contract Finance - Billing/Invoicing)

Where: Newcastle, UK (Global Head Office)

When: Immediate or ASAP April Start Ideal

Why: strategic projects/automation/upskilling

Tenth Revolution Group have a brilliant new opportunity to join our commercial Billing team on a 6 month fixed term initial contract as a strategic hands on Billing Manager. Responsible for the management and delivery of the Contractor timesheet management & Client billing operations function worldwide. You’ll drive operational performance, ensure service excellence, and lead the team to deliver a consistent, compliant, and high-quality experience for every Client/Contractor. This is a direct billing role, personally processing billing/invoicing leading from the front on best practise/process/stakeholder management & actively developing a small team (3-4 people)

About Us

Tenth Revolution Group are the global leaders in trusted technology talent. We find, train & deploy Cloud IT professionals and deliver top tier technology projects and services. The group has c.1000+ employees across 20+ offices worldwide and does business in circa 50 countries. You will be joining our global HQ in Newcastle, with some hybrid working available after initial induction.

What You’ll Do

As the Commercial Billing Manager, you add immediate impact owning day-to-day management and delivery of the Contractor timesheet management and Client billing operations function worldwide. You’ll drive operational performance, ensure service excellence, and lead the team to deliver a consistent, compliant, and high-quality experience for every Client and Contractor. This is a unique opportunity to upskill, influence and improve the Billing function & celebrate success!

Key Responsibilities

• Provide hands-on leadership for Contractor Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching.
• Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA)
• Monitor team productivity/output through daily dashboards, performance metrics
• Ensuring service standards and deadlines are consistently met weekly/monthly etc
• Lead daily or weekly operational stand-ups to review progress, resolve bottleneck
• Keep the team focused on delivery (collaborating with successful current staff too)
• Final escalation point for invoicing issues, swift resolution/stakeholder confidence.

Billing Operations Management

• Supervise end-to-end client invoicing lifecycle (invoice generation/accuracy/on time)
• Maintain direct oversight of all invoice workflows, actively reviewing req's/compliance docs
• Smooth client experience through clear communication, proactive follow-up,/ownership.

Reporting & Compliance

• Generate/review KPIs. Ensure all processes comply with company policies and standards.
• Conduct regular audits of files and documentation to maintain full compliance readiness.
• Partner with Commercial Finance team to resolve complex cases/minimize risk exposure.

Stakeholder & Client Engagement

• Primary contact for complex billing issues, resolving disputes with Clients by collaborating with Sales, Credit Control and Client services teams to align delivery with client requirements.
• Build relationships/communicate clearly with Clients, providing updates and resolving issues quickly to enhance satisfaction.
• Own Billing performance reporting tracking KPIs (turnaround times, accuracy and accruals)
• Identify daily/weekly operational issues, process/system improvements, increase efficiency.
• Champion best practice/contribute to the design rollout of automation or workflow tools.

Why Join Us as a Commercial Billing Manager?

• Take full ownership of a critical operational function (lead, coach, and empower the team)
• Shape the Contractor & Client experience and improve processes at scale for a global leader in tech recruitment. Provide a best-in-class service and drive this through the operation.

Why work for Tenth Revolution Group?

• Performance based career plan to higher/leadership levels
• Performance based discretionary bonus*(*not guaranteed)
• Holiday: 25-30 D.O Service + 1 paid Birthday + Charity day
• 10 days of 'Work From Anywhere' after passing probation
• ‘Family Matters’ (Maternity/Paternity/loss/fertility support)
• Discounted travel (Corporate Pop Card: +1 years’ service)
• Perkbox & NE1 discounts at local area retail/hospitality
• End of year/Xmas Company Closure (25th Dec-1st Jan)
• EAP (Phone Counselling, Legal/Financial/HR/Health)
• 4pm ‘Wellbeing Weekend’ early finish for all staff
• 3pm 'Summer Fridays' early finish in July/August
• Monthly socials (complimentary drinks/food)
• Central Services awards/recognition bonus
• Salary sacrifice workplace pension
• Employee benefits platform
• Frequent team/TRG events
• Fantastic team culture

Salary/Rate: Discretionary D.O.E (initial 6 month FT contract, discretionary perm conversion)

TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting: https://careers.frankgroup.com/why-recruitment/business-support

Or, Justin Hughes - Senior Director Contract Operations ([e-mail])

Applicants must hold full independent legal authorisation to live and work in the UK both now and in the future. We are not able to provide sponsorship.

Tenth Revolution Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates.