Commercial Banking Controls Manager

Lloyds Banking Group; Glasgow; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a Commercial Banking Controls Manager to strengthen its control environment within the Chief Controls Office. You will partner with Commercial Banking Coverage teams to manage controls, respond to risk events, and drive improvements across reporting, automation, and AI-enabled processes.

The role emphasizes data-driven analysis, clear guidance for senior business partners, and shaping risk reporting for governance forums.

Qualifications

• Apply risk and control principles to understand controls and improvements.
• Interpret management information to identify trends and propose actions.
• Explain complex risk and control information in reports and governance forums.

Responsibilities

• Help Coverage teams understand, maintain, and improve their control environment.
• Manage existing controls and support creation, improvement or retirement of controls.
• Manage operational risk events and related actions through to resolution.
• Analyze risk and control information to identify trends and opportunities for improvement.
• Prepare and present reporting for leadership, committees and governance forums.

Skills

Data analysis

Communication

AI literacy

Risk management

Report writing

Power BI

Tools

Power BI

Job description

JOB TITLE: Commercial Banking Controls Manager

LOCATION(S):
Birmingham, Bristol, Edinburgh, Glasgow, Leeds or Manchester

HOURS:
Full-time, 35 hours per week

WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

ABOUT THIS OPPORTUNITY

Would you like to help Commercial Banking grow safely and sustainably by strengthening its control environment?

We're looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You'll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements.

You'll provide clear analysis, advice and guidance tailored to senior business partners. The role offers scope to improve how we use data, reporting, automation and artificial intelligence across our risk and control activity.

In this role, you'll:

Help Commercial Banking Coverage teams understand, maintain and improve their control environment.

Manage existing controls and support the creation, improvement or retirement of controls as business processes change.

Manage operational risk events and related actions through to resolution, identifying where controls need to be introduced or improved.

Analyse risk and control information, identifying trends, issues and opportunities for improvement.

Prepare and present clear reporting for the leadership team, committees and governance forums.

Support investigations and thematic reviews, using evidence to assess issues and recommend proportionate actions.

Why Lloyds Banking Group?

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data and technology are leading to innovative projects, fresh possibilities and new ways for our people to work, learn and thrive.

You'll join a collaborative team that works closely with colleagues across Commercial Banking. The team supports the business to understand its control environment and achieve sustainable growth while managing operational risk effectively.

WHAT YOU'LL NEED

You can apply risk and control principles to understand how controls are operating, identify improvements and support the management of risk events and actions.

Data Analysis

You can interpret management information and other data to identify trends, investigate issues and turn your findings into practical recommendations.

You can build constructive working relationships with key contributors and business collaborators, understand their needs and provide appropriate advice, support and challenge.

Communication

You can explain complex risk and control information clearly in written reports, presentations, meetings and governance forums.

You can identify opportunities to improve processes, controls and reporting, and help turn agreed improvements into practical changes.

AI Literacy

You understand how artificial intelligence and automation can support more effective analysis, reporting and ways of working. You're willing to explore their appropriate use while applying relevant controls and judgement.

And any experience of this would be really useful

Experience in risk, controls, operational risk, governance or audit.

Knowledge of Commercial Banking, customer coverage or relationship management.

Experience creating or analysing management information using Power BI.

Experience managing operational risk events, control assessments or related actions.

Exposure to process automation or artificial intelligence-enabled improvements.

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We especially welcome applications from under-represented groups.

We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We're also open to discussing flexible working arrangements, including job sharing, where these meet the needs of the role and the team.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%.

An annual bonus award, subject to Group performance.

Share schemes, including free shares.

Benefits you can adapt to your lifestyle, such as discounted shopping.

30 days' holiday, with bank holidays on top.

A range of wellbeing initiatives and generous parental leave policies.