Commercial Banking Controls Manager

Lloyds Bank plc; Glasgow; Hybrid; GBP 67,000 - 74,000; Full time

Benefits offered by this job

Flexibility in hours

Hybrid working

Job share

Job summary

Lloyds Bank plc is seeking a Commercial Banking Controls Manager to join the Chief Controls Office, supporting Commercial Banking Coverage. You will partner with teams to manage controls, respond to risk events and drive improvements.

The role requires experience in risk/controls, data interpretation and reporting to leadership, with a hybrid working pattern and opportunities to use AI-enabled improvements while maintaining strong governance.

Qualifications

• Risk and control principles to understand controls and manage risk events.
• Interpret management information and data to identify trends and turn findings into practical recommendations.
• Build constructive working relationships with key contributors and business collaborators, understand their needs and provide appropriate advice and challenge.
• Explain complex risk and control information clearly in written reports, presentations, meetings and governance forums.
• Identify opportunities to improve processes, controls and reporting, and help turn agreed improvements into practical changes.
• Understand how AI and automation can support analysis, reporting and working practices while applying proper controls.

Responsibilities

• Help Commercial Banking Coverage teams understand, maintain and improve their control environment.
• Manage existing controls and support creation, improvement or retirement of controls as business processes change.
• Manage operational risk events and related actions through to resolution, identifying where controls need to be introduced or improved.
• Analyse risk and control information, identifying trends, issues and opportunities for improvement.
• Prepare and present clear reporting for the leadership team, committees and governance forums.
• Support investigations and thematic reviews, using evidence to assess issues and recommend proportionate actions.

Skills

Risk management

Data analysis

Collaboration

Communication

Continuous improvement

AI literacy

Tools

Power BI

Job description

End Date Tuesday 15 September 2026

Salary Range £67,023 - £74,470

We support flexible working – click here for more information on flexible working options

Flexible Working Options

• Flexibility in when hours are worked,
• Hybrid Working,
• Job Share

Job Description

We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements.

JOB TITLE: Commercial Banking Controls Manager SALARY: £67,023 - £74,470 pa LOCATION(S): Birmingham, Bristol, Edinburgh, Glasgow, Leeds or Manchester HOURS: Full-time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

Would you like to help Commercial Banking grow safely and sustainably by strengthening its control environment? We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements. You’ll provide clear analysis, advice and guidance tailored to senior business partners. The role offers scope to improve how we use data, reporting, automation and artificial intelligence across our risk and control activity.

In this role, you’ll:

• Help Commercial Banking Coverage teams understand, maintain and improve their control environment.
• Manage existing controls and support the creation, improvement or retirement of controls as business processes change.
• Manage operational risk events and related actions through to resolution, identifying where controls need to be introduced or improved.
• Analyse risk and control information, identifying trends, issues and opportunities for improvement.
• Prepare and present clear reporting for the leadership team, committees and governance forums.
• Support investigations and thematic reviews, using evidence to assess issues and recommend proportionate actions.

What you’ll need

Risk Management You can apply risk and control principles to understand how controls are operating, identify improvements and support the management of risk events and actions.

Data Analysis You can interpret management information and other data to identify trends, investigate issues and turn your findings into practical recommendations.

Collaboration You can build constructive working relationships with key contributors and business collaborators, understand their needs and provide appropriate advice, support and challenge.

Communication You can explain complex risk and control information clearly in written reports, presentations, meetings and governance forums.

Continuous Improvement You can identify opportunities to improve processes, controls and reporting, and help turn agreed improvements into practical changes.

AI Literacy You understand how artificial intelligence and automation can support more effective analysis, reporting and ways of working. You’re willing to explore their appropriate use while applying relevant controls and judgement.

And any experience of this would be really useful.

Experience in risk, controls, operational risk, governance or audit.

Knowledge of Commercial Banking, customer coverage or relationship management.

Experience creating or analysing management information using Power BI.

Experience managing operational risk events, control assessments or related actions.

Exposure to process automation or artificial intelligence-enabled improvements.

About Working for Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We especially welcome applications from under-represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We’re also open to discussing flexible working arrangements, including job sharing, where these meet the needs of the role and the team.

Benefits

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual bonus award, subject to Group performance.
• Share schemes, including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you can make a positive impact as you learn, grow and thrive?

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.