Service Information Products Officer

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Flexible Working Arrangements

Training and qualifications support

Professional membership reimbursement

Job summary

South Yorkshire Combined Mayoral Authority seeks a Service Information Products Officer in Sheffield to design, produce and maintain customer information across print and digital formats. You will ensure accurate, accessible information for timetable changes and passenger needs, coordinating updates with operators and partners.

You will apply strong design skills, QA practices and GIS data knowledge to improve the passenger experience and support wider transport objectives.

Qualifications

• Experience creating and producing customer-facing information materials.
• Strong graphic design, desktop publishing or layout skills.
• Experience using software such as Adobe Illustrator, InDesign or similar design tools.
• The ability to interpret complex timetable, route and map-based information accurately.
• Excellent attention to detail and proofreading skills.
• Strong organisational skills and the ability to manage multiple deadlines.
• Good communication and stakeholder management skills.
• A customer-focused approach with an understanding of accessibility and inclusive communication.
• Strong IT skills, including Microsoft Office applications.

Responsibilities

• Design, produce and maintain customer information products across print, digital and electronic channels.
• Ensure service information is accurate, accessible and delivered on time to support changes and requirements.
• Produce and update timetables, maps, interchange information, website content, mobile app content and digital display information.
• Carry out quality assurance checks on customer-facing materials and ensure branding and accessibility standards are followed.
• Coordinate updates with colleagues, transport operators and external partners.
• Use feedback and data to identify opportunities for information improvements and enhance customer satisfaction.
• Contribute to maintenance of GIS data and mapping products for accurate transport information.

Skills

customer-facing information

graphic design

desktop publishing

layout skills

Adobe Illustrator

InDesign

interpret timetable information

proofreading

organisational skills

communication with stakeholders

accessibility awareness

Microsoft Office

Tools

Adobe Illustrator

InDesign

Job description

Service Information Products Officer

Application Deadline: 18 October 2026

Department: Public Transport Development

Employment Type: Fixed Term - Full Time

Location: Sheffield Head Office

Reporting To: Andy Nott

Compensation: £32,053 - £34,950 / year

Description

• Hours: 37 hours per week
• Contract: Fixed Term - 12 months
• Salary: Grade 6 £32,053 - £34,950
• Location: Sheffield (hybrid working)

Are you passionate about creating clear, accessible and engaging information that helps customers travel confidently across South Yorkshire?

This is an exciting opportunity to join SYMCA's Public Transport Operations team and play a key role in delivering customer-facing information across a wide range of channels. From printed timetables and interchange information to website content, mobile applications and digital displays, you will help ensure passengers have access to accurate and timely travel information whenever they need it.

As a Service Information Products Officer, you will contribute directly to improving the customer experience by developing and maintaining high-quality information products that support public transport users across the region.

About the role

As a Service Information Products Officer, you will be responsible for designing, producing and maintaining customer information products across print, digital and electronic channels.

You will ensure that service information is accurate, accessible and delivered on time to support service changes, operational requirements and customer needs. This includes producing and updating timetables, maps, interchange information, website content, mobile application content and digital display information.

The role involves carrying out quality assurance checks on customer-facing materials, ensuring information is consistent, easy to understand and aligned with organisational branding and accessibility standards. You will work closely with colleagues, transport operators and external partners to coordinate updates and manage the distribution of information products.

You will also use customer feedback, performance data and service information to identify opportunities for improvement, helping to enhance customer satisfaction and support SYMCA's wider transport objectives. In addition, you will contribute to the maintenance of GIS data and mapping products, supporting the accurate presentation of public transport information across the network.

About you

You are a creative and detail-oriented professional with experience producing customer-facing information and communications materials. You enjoy combining design skills with accuracy and problem-solving to help people access the information they need.

You will bring:

• Experience creating and producing customer-facing information materials.
• Strong graphic design, desktop publishing or layout skills.
• Experience using software such as Adobe Illustrator, InDesign or similar design tools.
• The ability to interpret complex timetable, route and map-based information accurately.
• Excellent attention to detail and proofreading skills.
• Strong organisational skills and the ability to manage multiple deadlines.
• Good communication and stakeholder management skills.
• A customer-focused approach with an understanding of accessibility and inclusive communication.
• Strong IT skills, including Microsoft Office applications.

You will be proactive, organised and committed to delivering high-quality information products that improve the customer experience. Most importantly, you will be motivated by helping people navigate South Yorkshire's public transport network with confidence and ease.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of our benefits include:

• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.
• Rewarding You – Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
• Training on the job – Support with on-the-job training and qualifications
• Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.