Commercial Assistant

BSH Home Appliances Ltd; Milton Keynes; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life Assurance

Enhanced Holiday Entitlement

Contributory Pension Scheme

Salary Sacrifice EV scheme

Employee Discount and Access to BSH Re

Job summary

BSH Home Appliances Group is seeking a dedicated customer service administrator in Milton Keynes for a permanent position working 22.5 hours per week. You will support customer service approvals, handle payment-related queries, and collaborate with service, engineering, and finance teams to ensure smooth processes.

The role requires strong organisational skills, Excel proficiency and a proactive approach to identifying process improvements.

Qualifications

• Experience in customer service, administrative, or commercial support environments.
• Strong organisational skills and detail orientation.
• Proficiency in Microsoft Excel and other Office tools.

Responsibilities

• Ensure efficient handling of customer service approvals and payment-related queries.
• Provide commercial and administrative support to Customer Service teams as required.
• Build strong working relationships with Customer Service teams, engineers, finance and other functions.
• Process and manage customer service approvals per authority levels and guidelines.
• Maintain accurate records and documentation for audits and compliance.

Skills

Customer service

Administration

Microsoft Office

Excel

Tools

MS Office Suite

Job description

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home. Permanent (P) Total weekly hours: 22.5 Your responsibilities:

• Ensuring the efficient handling of customer service approvals, payment-related queries, and business processes.
• Provide commercial and administrative support to other Customer Service teams as required.
• Build strong working relationships with Customer Service teams, engineers, finance departments, and other business functions.
• Process and manage customer service approvals in accordance with approved authority levels and company guidelines.
• Maintain accurate records and documentation to support audit and compliance requirements. Experience working within a customer service, administrative, or commercial support environment.
• Strong administrative and organisational skills.
• Ability to investigate and resolve issues independently.
• Show initiative and proactively identify opportunities for improvement.
• Proficient in Microsoft Office applications, particularly Excel. Competitive salary and bonus package.
• Life Assurance.
• Enhanced Holiday Entitlement.
• Contributory Pension Scheme.
• Salary Sacrifice EV scheme. (Subject to eligibility)
• Employee Discount and Access to BSH Reward website.
• Training and Development Opportunities.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. B/S/H/ Home appliances under the brands