Commercial Advisor - Growth

Gigaclear; Shippon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension up to 8% matched

Income protection & life assurance

25 days holiday + holiday purchase

Health cash plan

Learning & development via LMS

Long service benefits

Flexible working

Company social events

Job summary

Gigaclear is looking for a commercially minded Inside Sales/Customer Conversion Advisor to convert inbound enquiries into high-quality orders. The role sits in the Growth POD and may involve an occasional late shift and one Saturday, with some work-from-home on Saturdays.

The package offers a starting salary of £26,000 with an uncapped realistic OTE of £40,000. The role emphasizes rapid qualification, clean orders, and strong call discipline to drive growth.

Qualifications

• Commercially minded with experience in Inside Sales, Telesales or Customer Conversion / Acquisition.
• Graduate or experienced Customer Advisor actively pursuing a career in sales.
• Confident handling inbound and outbound activity with pace and resilience.

Responsibilities

• New customer conversion: Convert inbound sales enquiries into clean, high-quality customer orders; work web leads, abandoned baskets, field-generated leads, and partner referrals; use clear questioning to understand needs and price options.
• Lead management and follow-up: Work assigned leads promptly; prioritise activity based on campaign focus and lead quality; follow call cadences to maximise conversion.
• Commercial quality and value: Balance sales volume with ARPU, TCV, product mix, and long-term customer value; promote relevant packages; maintain high order quality and compliant processes.
• POD contribution and flexibility: Contribute to daily POD performance with strong activity and clear pipeline management; support adjacent commercial activity as needed.

Skills

Inside Sales

Telesales

Customer Conversion

Job description

Salary is £26,000 with a realistic uncapped OTE of £40,000.

This is an opportunity for you to broaden your commercial capability, whilst helping shape the next phase of Gigaclear's consumer growth model at a pivotal point in its commercial journey.

This role sits within the Growth POD, responsible for converting new customer demand across inbound sales, web leads, field-generated leads, partner referrals, and outbound acquisition activity.

The role is designed for a commercially focused advisor who can work quickly, consistently and with strong judgement to turn demand into high-quality orders.

This is not a traditional Inside Sales / Telesales role. The Growth POD will operate as part of a wider B2C commercial engine, using shared data, shared priorities, and common commercial standards to support acquisition, retention, and field-led growth.

This could be suitable for an experienced Inside Sales or Telesales Advisor looking for a new challenge.

Or

Someone who is actively pursuing a career in sales and is looking for a company that will provide you with a structured sales apprenticeship, supported by an experienced sales training partner and programme.

Note: this is an office-based role and as we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.

What you will do:

New customer conversion:

• Convert inbound sales enquiries into clean, high-quality customer orders
• Work web leads, abandoned baskets, field-generated leads, and partner referrals to agreed contact standards
• Use clear questioning to understand customer needs and recommend the right package, at the right price, in the right way

Lead management and follow-up:

• Work assigned leads promptly and consistently, maintaining clear notes, outcomes and next actions
• Prioritise activity based on campaign focus, customer intent, and lead source quality
• Follow agreed call cadences and escalation routes to maximise conversion from every demand source

Commercial quality and value:

• Balance sales volume with ARPU, TCV, product mix, and long-term customer value
• Promote value-added products and appropriate package options where they meet customer needs
• Maintain high order quality, accurate attribution, and full compliance with sales process standards

POD contribution and flexibility:

• Contribute to daily POD performance through strong activity levels, quality conversations, and clear pipeline management
• Support adjacent commercial activity where required, including recovery, outbound campaigns, or retention overflow
• Share customer and competitor insight with the Commercial Manager to improve campaigns, propositions and handoffs

About You

Commercially minded with experience in Inside Sales, Telesales or Customer Conversion / Acquisition.

A Graduate or experienced Customer Advisor, actively looking to pursue a career in sales.

Confident handling inbound and outbound activity with pace, resilience, and strong call control.

Able to balance conversion, customer value, compliance, and long-term customer outcomes.

Comfortable using systems, campaign lists, and performance feedback to improve daily results.

Gigaclear is one of the UK's leading rural full fibre broadband providers, connecting communities that have historically been underserved by traditional telecom operators.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together