Commercial Advisor - Growth

Gigaclear plc; Abingdon; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous pension contribution

Income protection & life insurance

25 days holiday + holiday purchase

Health cash plan & GP access

Employee development & training

Flexible working

Wellbeing initiatives

Job summary

Gigaclear plc is seeking a proactive Customer Advisor with a commercial mindset to convert inquiries into orders and manage leads in a fast-paced environment.

You will handle inbound and outbound activity, work on campaigns, and help optimize customer value while ensuring compliance with sales processes. A graduate or experienced professional with strong communication and system skills will thrive here.

Qualifications

• Commercially minded with experience in Inside Sales, Telesales or Customer Conversion / Acquisition.
• Graduate or experienced Customer Advisor role seeking sales career progression.
• Confident handling inbound and outbound activity with pace, resilience, and strong call control.
• Balance conversion, customer value, compliance, and long-term customer outcomes.
• Comfortable using systems, campaign lists, and performance feedback to improve daily results.

Responsibilities

• Convert inbound sales enquiries into clean, high-quality customer orders.
• Work web leads, abandoned baskets, field-generated leads, and partner referrals to agreed contact standards.
• Use clear questioning to understand customer needs and recommend the right package.
• Work assigned leads promptly and consistently, maintaining notes, outcomes and next actions.
• Balance sales volume with ARPU, TCV, product mix, and long-term customer value.
• Share customer and competitor insight with the Commercial Manager to improve campaigns and handoffs.

Skills

Inside Sales

Telesales

Customer Conversion

Tools

CRM software

Job description

What you will do:

New customer conversion:

• Convert inbound sales enquiries into clean, high-quality customer orders
• Work web leads, abandoned baskets, field-generated leads, and partner referrals to agreed contact standards
• Use clear questioning to understand customer needs and recommend the right package, at the right price, in the right way

Lead management and follow-up:

• Work assigned leads promptly and consistently, maintaining clear notes, outcomes and next actions
• Prioritise activity based on campaign focus, customer intent, and lead source quality
• Follow agreed call cadences and escalation routes to maximise conversion from every demand source

Commercial quality and value:

• Balance sales volume with ARPU, TCV, product mix, and long-term customer value
• Promote value-added products and appropriate package options where they meet customer needs
• Maintain high order quality, accurate attribution, and full compliance with sales process standards

POD contribution and flexibility:

• Contribute to daily POD performance through strong activity levels, quality conversations, and clear pipeline management
• Support adjacent commercial activity where required, including recovery, outbound campaigns, or retention overflow
• Share customer and competitor insight with the Commercial Manager to improve campaigns, propositions and handoffs

About You

Commercially minded with experience in Inside Sales, Telesales or Customer Conversion / Acquisition.

A Graduate or experienced Customer Advisor, actively looking to pursue a career in sales.

Confident handling inbound and outbound activity with pace, resilience, and strong call control.

Able to balance conversion, customer value, compliance, and long-term customer outcomes.

Comfortable using systems, campaign lists, and performance feedback to improve daily results.

Gigaclear is one of the UK's leading rural full fibre broadband providers, connecting communities that have historically been underserved by traditional telecom operators.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matchedcontribution
• Income protection& life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legaladvice
• Unlimited access to online training and development content via our Learning Management System
• Long servicebenefitsand monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives andcompany fundedsocialevents

Our approach is to work guided by our mission, vision and values.

Our Mission -Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together