Commercial Administrator

AESSEAL plc; South Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in mechanical seals seeks a Commercial Administrator to manage global customer relationships. The role involves coordinating customer orders, participating in performance goals, and ensuring a smooth customer service experience. Candidates should possess strong communication and organizational skills, alongside relevant educational qualifications.

Qualifications

• Experience in a customer support role and office environment is essential.
• Desire to provide exceptional customer service and assist in continuous improvement.

Responsibilities

• Manage customer orders and inquiries effectively.
• Build strong relationships with customers and coordinate with internal departments.
• Deliver accurate reporting on order statuses.

Skills

Communication

Organizational skills

Problem solving

Telephone manners

Foreign language skills (Spanish or French)

Education

NVQ level 2 in Business Administration

Relevant BA/BSc qualification

Tools

MS Office

SAP

Job description

Job Purpose

AESSEAL is one of the world’s leading specialists in the design and manufacture of mechanical seals and support systems. Our vision is to be the world leading reliability company; our aim is to consistently exceed expectations; and our customer promise is simple: to give such exceptional service that they need never consider an alternative source of supply.

Working as part of a dedicated Customer Service Team the job holder will be responsible for the relationship management of a portfolio of global customers.

Job Dimensions

Co-ordinate enquiries and orders with internal departments to ensure problem free customer experience

Actively participate in ensuring company performance objectives are met, in particular those related to service levels

Pro-actively seek to pre-empt, prevent and communicate issues to our global customers & colleagues

Build strong working relationships with internal and external customers to ensure a positive customer service experience

Principal Accountabilities

As a Commercial Administrator, ensure that all your customer orders and enquiries are actioned effectively and efficiently in line with AESSEAL Customer Service Standards and Sales Order/Contract Review Procedures.

Deliver accurate reporting on order status and collect late order information

Working with the engineering department, co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted.

Assist in the compilation of project bids for large end user and OEM customers such as refineries etc working with internal departments including technical, design, legal and business assurance.

If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible.

Actively participate in training opportunities.

Support customer visits, including site tours and potential evening meals where appropriate.

As part of the wider customer service team, provide support to the reception teams when required ( ie.answering calls, covering reception).

N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within his/her level of skill and ability.

Skills, Knowledge and Experience

Qualifications

Desirable

NVQ level 2 in Business Administration

Relevant BA/BSc qualification

Skills & Knowledge

Essential

Excellent communicator both written and oral

Exceptional and professional telephone manner

Competent in the use of MS Office packages

Good problem solver

Foreign language skills (Spanish or French)

Excellent organisational skills.

Desirable

Competent in the use of SAP

Working knowledge of export

Presentation skills

Knowledge of reporting tools

Experience of working with a CRM tool

Experience

Essential

Experience of working in an office environment

Experience within a customer support role

Experience of working under pressure and to tight deadlines

Desirable

Experience of working in a busy commercial environment

Previous experience of working within an engineering/manufacturing environment

Character

Essential

Desire to provide exceptional customer service

Eager to assist in the continuous improvement of the organisation

Contribute to a happy working environment

Ability to demonstrate self-motivation