Commercial Administration Assistant

Confidential; Sheffield; On-site; GBP 24,000 - 29,000; Full time

Job summary

Ford & Stanley Group in Sheffield is seeking a Commercial Administrative Assistant to join a busy commercial environment. You will support sales, service, purchasing and operations, handling customer inquiries, quotations, and key administrative processes with visibility across departments.

You will own a wide range of admin activities, from quotations and documentation to service administration and purchasing support, contributing to the wider business operations and demonstrating independence

Qualifications

• Commercial Administration Experience in an admin, customer service, sales support or commercial environment.
• CRM / ERP systems experience to manage enquiries and records.
• Commercial documentation experience with quotations and purchase/work orders.
• Ability to multi-task and prioritise effectively.
• Confident, professional communication with customers and suppliers.
• Organised with strong attention to detail.
• Proactive ownership of tasks and independent working.
• Team-oriented across multiple departments.
• Experience in engineering, manufacturing, service or logistics is helpful but not required.

Responsibilities

• Sales Administration: support enquiries, issue quotations, follow up, maintain CRM records.
• Commercial Administration: raise and log new enquiries, create work orders, keep records current.
• Site & Service Support: assist service administration, maintain records, arrange equipment hire.
• Purchasing Support: raise purchase orders, assist purchasing and production activities.
• Customer & Stakeholder Communication: liaise with customers, suppliers and internal teams.
• General Administration: handle day-to-day office tasks, calls, reception, calendar management.
• Process Ownership: take responsibility for assigned admin tasks, ensure timeliness and quality.

Skills

Commercial administration

CRM / ERP systems

Quotations & work orders

Multi-tasking & prioritisation

Strong communicator

Organised & detail-oriented

Proactive approach

Team player

Industry experience

Tools

CRM / ERP systems

Job description

Commercial Administrative Assistant Sheffield £26,500 Permanent The Opportunity

If you're looking for an opportunity to develop your career within a busy commercial environment while gaining exposure to multiple areas of a growing engineering business, this role offers genuine variety and responsibility from day one.

Supporting a specialist manufacturing and service organisation, you'll work closely with sales, service, purchasing and operational teams, helping to ensure customer enquiries, quotations, work orders and key business processes are managed efficiently. The role sits at the centre of day-to-day business activity, providing visibility across several departments and regular interaction with both customers and internal stakeholders.

Joining a close-knit team, you'll take ownership of a wide range of administrative activities, supporting everything from customer quotations and commercial documentation through to service administration, purchasing support and general office coordination. This is not a siloed administration role; you'll be involved in the wider operation of the business and trusted to manage important tasks independently.

This position offers the opportunity to build broad commercial and operational experience within a supportive SME environment, making it ideally suited to someone who enjoys variety, takes pride in delivering a high standard of work and is looking to develop a long-term career within business support, commercial administration or customer-facing operations.

Commercial Administrative Assistant Responsibilities

Sales Administration: Support customer enquiries, prepare and issue quotations, follow up on outstanding quotations and maintain accurate CRM records.

Commercial Administration: Raise and log new sales enquiries, create work orders, maintain customer records and ensure business documentation is accurate and up to date.

Site & Service Support: Provide administrative support to the service function, including maintaining training and compliance records, arranging equipment hire and assisting with service-related administration activities.

Purchasing Support: Raise purchase orders and provide administrative support to purchasing and production activities where required.

Customer & Stakeholder Communication: Liaise professionally with customers, suppliers and internal departments to ensure enquiries, requests and actions are managed effectively.

General Administration: Support day-to-day office activities including inbound telephone calls, visitor reception, calendar management and wider business administration.

Process Ownership: Take responsibility for assigned administrative activities, ensuring tasks are completed accurately, on time and to a high standard.

Ideal Commercial Administrative Assistant

Commercial Administration Experience: Previous experience within an administrative, customer service, sales support or commercial support environment.

CRM / ERP Systems Experience: Experience using business systems to manage enquiries, customer records, work orders or operational activity.

Commercial Documentation Experience: Experience preparing, processing or maintaining quotations, purchase orders, work orders or related business documentation.

Multi-Tasking & Prioritisation: Comfortable managing multiple activities simultaneously while maintaining accuracy and attention to detail.

Strong Communicator: Able to communicate confidently and professionally with customers, suppliers and colleagues.

Organised & Detail-Oriented: Strong organisational skills with the ability to prioritise effectively and manage competing deadlines.

Proactive Approach: Takes ownership of tasks, follows actions through to completion and works independently when required.

Team Player: Enjoys working collaboratively across multiple departments and contributing to wider business objectives.

Industry Experience: Experience within engineering, manufacturing, service, logistics, construction or other operational environments would be advantageous but is not essential.

Location & Working Arrangements

Location: Sheffield

Working Pattern: Full-time, Monday to Friday

Working Environment: Office-based position.

Salary: £26,500
About Ford & Stanley Group

• Ford & Stanley TalentWise Business specialising in blue collar trade & technical services.
• Ford & Stanley Recruitment Business specialising in white collar spanning all company functions.
• Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions.
• Ford & Stanley Genius Performance Performance coaching, training, and mental fitness.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Ref: Commercial Administrative Assistant