Commercial Account Manager

The People Co. / Sell Jobs; Greater Lincolnshire; On-site; GBP 32,000 - 52,000; Full time

Job summary

The People Co. / Sell Jobs is seeking a capable Customer Account Manager to strengthen relationships with major UK retail customers and oversee orders, forecasts and stock availability. You will collaborate across commercial, supply chain and operations to deliver exceptional customer service.

You will lead a small customer account team, analyse performance, and drive improvements, with opportunities to progress into broader commercial leadership roles within a growing food business.

Qualifications

• Experience in customer account management or a similar commercial role.
• Exposure to retail or key account customers.
• Strong analytical and Excel skills.
• Excellent communication and organisational abilities.
• Commercially minded and proactive, confident taking ownership.
• Previous team leadership experience or SAP knowledge beneficial.

Responsibilities

• Manage relationships with key retail customers.
• Oversee customer orders, forecasts and stock availability.
• Monitor service levels and delivery performance.
• Work with logistics, operations and supply chain.
• Analyse sales, customer performance and profitability.
• Support commercial projects and customer initiatives.
• Lead and develop a small customer account team.
• Identify opportunities to improve processes and customer service.

Skills

Customer mgmt

Retail exposure

Analytical

Excel

Communication

Team leadership

Tools

SAP

Job description

Do you thrive at the heart of a business, building customer relationships, solving problems and making things happen? Here’s your chance to work with major UK retail customers and make a real commercial impact.

An exciting opportunity has arisen to join a growing and successful food business supplying some of the UK’s leading retail customers.

This is much more than a traditional customer service role. You’ll take ownership of key customer relationships, manage the flow of orders and forecasts, and work closely with commercial, supply chain and operational teams to deliver an excellent customer experience.

You’ll also lead and support a small customer account team, giving you valuable leadership experience and the opportunity to develop your wider commercial skills.

The role

Manage relationships with key retail customers

Oversee customer orders, forecasts and stock availability

Monitor service levels and delivery performance

Work closely with logistics, operations and supply chain

Analyse sales, customer performance and profitability

Support commercial projects and customer initiatives

Lead and develop a small customer account team

Identify opportunities to improve processes and customer service

What we’re looking for

Experience in customer account management, customer supply chain or a similar commercial role

Exposure to retail or key account customers

Strong analytical and Excel skills

Excellent communication and organisational abilities

Commercially minded, proactive and confident taking ownership

Previous team leadership experience would be advantageous SAP experience would be beneficial

A great opportunity for someone ready to take the next step in their commercial career, with genuine scope to progress towards National Account Management or a broader Commercial role.

Applicants must be based in the UK with full working rights.

Due to high application volumes, if you do not hear from us within a week, unfortunately your application has not been successful on this occasion.