Commercial Account Handler Team Leader | Hybrid & Growth

IDEX Consulting; Leeds; Hybrid; GBP 55,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive benefits package

Career development opportunities

Job summary

IDEX Consulting in Leeds is seeking an experienced Commercial Account Handler Team Leader to guide a four-person team and manage a portfolio of corporate commercial clients with premium incomes up to £300,000.

You will act as a technical referral point, coach staff, build strong insurer relationships, and collaborate with Account Executives to support client retention, growth and service excellence within a hybrid working pattern.

Qualifications

• Proven experience handling commercial insurance within an insurance brokerage.
• Leadership, supervisory or mentoring experience.
• Strong technical knowledge across a broad range of commercial insurance products.
• Excellent communication, organisational and relationship-building skills.
• Proactive, solutions-focused approach with a passion for delivering outstanding client service.

Responsibilities

• Lead, coach and develop a team of four Commercial Account Handlers.
• Manage a portfolio of corporate commercial clients with premium incomes of up to £300,000.
• Act as a technical referral point, providing guidance and support to the team.
• Build and maintain strong relationships with clients and insurer partners.
• Ensure the team consistently delivers exceptional customer service and achieves service standards.
• Work closely with Account Executives and senior management to support client retention, growth and business development.
• Drive operational excellence through effective workload management, coaching and continuous improvement.

Skills

Team leadership

Coaching

Client relationship management

Communication

Insurance knowledge

Job description

IDEX Consulting in Leeds is seeking an experienced Commercial Account Handler Team Leader to guide a four-person team and manage a portfolio of corporate commercial clients with premium incomes up to £300,000.

You will act as a technical referral point, coach staff, build strong insurer relationships, and collaborate with Account Executives to support client retention, growth and service excellence within a hybrid working pattern.