Commercial Account Handler

Howden Group; Witney; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic team as a Commercial Account Handler where your attention to detail and relationship-building skills will shine. This role offers a unique opportunity to engage with a diverse range of clients, from small businesses to large organizations. You will play a crucial role in supporting the quoting process and ensuring high levels of client satisfaction while adhering to compliance standards. With a culture that values diversity and encourages personal growth, this position is perfect for those looking to advance their careers in the insurance industry. Embrace the chance to make a positive impact in a collaborative environment that celebrates innovation and teamwork.

Benefits

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Income protection for up to 5 years

Contributory pension scheme

Healthcare Cashplan

Gym membership discounts

Salary sacrifice schemes

Discounted personal health policies

Commission-free insurance products

High-street retailer discounts

Qualifications

• Strong attention to detail for reviewing client documentation.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Build rapport with clients from sole traders to CEOs.
• Assist in achieving high levels of renewal retention and compliance.

Skills

Attention to detail

Relationship building

Data processing

Client service

Compliance knowledge

Education

Professional qualifications in insurance

Relevant degree (optional)

Tools

Insurance software

CRM systems

Job description

Commercial Account Handler

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Location: Witney - 6 Des Roches Square

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R0010220

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses, and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role, you will be responsible for building rapport with new and existing clients, who could range from sole traders to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you:

You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process.

You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards.

You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.

You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and further your professional qualifications.

You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution, and to facilitate informed analysis.

Rewards:

We believe that great work and dedication should be rewarded, that’s why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service.
• A set of core benefits, designed with your health and financial protection in mind:
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury.
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
• Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits.
• Access to a host of lifestyle and financial benefits that you can choose from:
• Discounts on gym membership across the UK.
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
• Access to discounted personal health policies – Critical illness, private medical, dental plans.
• A range of insurance products available commission-free, including home, motor, travel, and specialist vehicles.
• Access to hundreds of high-street retailer discounts.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

About Us

Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.