Commercial Account Handler

Howden Group Holdings; Royal Tunbridge Wells; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance broker seeks a Commercial Account Handler in Royal Tunbridge Wells. This role involves managing client relationships, ensuring compliance standards, and supporting renewals. The position offers opportunities for career progression alongside comprehensive training and employee benefits.

Benefits

22 days holiday, increasing to 27 days

Healthcare Cashplan

Company funded CII professional qualification

Enhanced maternity & paternity policies

Cycle to work loan scheme

Gym membership discounts

Discounted personal health policies

Employee Assistance Programme (EAP)

Qualifications

• Ability to build and maintain strong relationships with stakeholders.
• Willingness to learn and adapt in a dynamic role.

Responsibilities

• Build rapport with new and existing clients.
• Review client documentation for accuracy supporting quoting.
• Assist Account Executives in achieving high renewal retention.

Skills

Attention to detail

Relationship management

Data processing

Education

Professional qualifications (CII)

Job description

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Commercial Account Handler, Royal Tunbridge Wells

Location: Royal Tunbridge Wells, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c013a2bc53c1

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role, you will be responsible for building rapport with new and existing clients, who could range from sole traders to MD/CEO of large organizations, and working closely with the Branch Manager to achieve objectives.

About you:

• You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process.
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards.
• You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems to support and improve high levels of client service, internal process execution, and to facilitate informed analysis.

Rewards:

• 22 days holiday, increasing to 27 days through service (plus bank holidays).
• Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by us.
• Excellent training and development schemes with accelerated career progression.
• Company funded CII professional qualification.
• Enhanced maternity & paternity policies.
• Cycle to work loan scheme available to all employees.
• Discount on gym membership across the UK – national and local gyms included.
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, and more.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform.
• Employee Assistance Programme (EAP) to support employees outside of work.

Our Culture: People First

We’ve traveled far since opening our first office in 1994. Back then, we were local experts based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. Our values include:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model fosters a culture of collaboration and innovation, empowering us to challenge convention and think bigger.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden, we consider our people our chief competitive advantage, and we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.