Commercial Account Handler

897 Brown & Brown (Europe) Limited; Lutterworth; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Holiday

Pension

Bonus

Job summary

897 Brown & Brown (Europe) Limited is seeking a Commercial Account Handler in Lutterworth to service small to medium client accounts within the renewals lifecycle. You will handle renewal administration, prepare presentations to insurers, negotiate premiums, and produce client reports.

The role requires renewal experience and a solid understanding of customer service, broking, and market awareness. The position offers a negotiable starting salary with a standard benefits package and

Qualifications

• Experience in commercial insurance broking or renewals is essential.
• Ability to negotiation with insurers and present to clients.
• Strong understanding of commercial insurance markets and products.

Responsibilities

• Assist clients with renewals, mid-term adjustments and quotations.
• Prepare documentation and client reports for insurers.
• Coordinate with account executives on larger cases.
• Maintain accurate documentation and comply with processes.
• Engage with clients and insurers to maximise retention.

Skills

Customer service

Negotiation

Broking

Market awareness

Communication

Tools

Acturis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Position: Commercial Account Handler

Location: Lutterworth

Package: Negotiable + Benefits + Bonus Overview; We are currently looking for a Commercial Account Handler to join the professional and expanding team at the Lutterworth office.

The position will require servicing of small to medium client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities.

Day to day

• Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products
• Working closely with the account executives on larger cases
• Building strong relationships with clients and insurers to maximise retention levels.
• Ensuring documentation and systems are accurate
• Working in a compliant and timely manner on all cases.
• Liaising with both internal and external stakeholders.

What’s on offer

Negotiable starting salary with the standard benefits package (Holiday, Pension etc.) and a culture built around developing staff. Strong team environment within a business that are growing year on year and some excellent career prospects. Full support for professional qualifications.

Your experience

• Knowledge of commercial insurance broking with exposure to insurance products such as Property, Liability, PI, D & O, Cyber and packaged solutions.
• Confident in handling new business enquiries, renewals and midterm adjustments for various insurance policies
• Strong understanding of commercial insurance markets, products, wordings and options
• Acturis insurance broking software knowledge is an advantage

Teammate Benefits & Total Well-Being

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well-Being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada was recognized as one of the Best Workplaces in Canada and a Best Workplace with Most Trusted Executive Teams by Great Place to Work, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified organizations in Canada. Our programs are designed to help you thrive at work and in life.

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Beyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.

Company Overview

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater WE - never me.

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.