Commercial Account Handler

Howden Group Holdings; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance company seeks a Commercial Account Handler in Luton to support a diverse client portfolio. The role involves delivering exceptional service, ensuring client satisfaction, and working closely with internal teams to meet business objectives. Candidates should possess strong interpersonal skills, attention to detail, and a commitment to professional growth.

Benefits

22 days holiday (plus bank holidays), increasing through length of service

Life Assurance up to 4x salary

Income protection for up to 5 years

Contributory pension scheme

Access to a Healthcare Cashplan

Discounts on gym membership across the UK

Salary sacrifice schemes

Access to insurance policies at discounted rates

Access to high-street retailer discounts

Qualifications

• Demonstrates strong attention to detail while reviewing client documentation.
• Excel in building relationships with diverse stakeholders.
• Open to learning and pursuing professional qualifications.

Responsibilities

• Support a diverse portfolio of clients, delivering tailored insurance solutions.
• Work with the Branch Manager and Account Executives to achieve business objectives.
• Ensure compliance with industry standards and high renewal retention.

Skills

Attention to Detail

Interpersonal Communication

Client Focus

Operational Proficiency

Professional Development Orientation

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern or the risk, we can get the right people in a room and find the right answer. Our strength lies in our collective expertise and our commitment to doing right by our clients, helping them build resilience and thrive in a changing world.

We are actively seeking a Commercial Account Handler to join our Howden Commercial team. Our local commercial division has seen significant growth over the past 15 years, now comprising over 300 professionals across the UK. In this role, you’ll support a diverse portfolio of new and existing clients, from sole traders, through to CEO’s of large organisations, delivering exceptional service and tailored insurance solutions.

You’ll work closely with the Branch Manager and Account Executives to meet business objectives, win and retain clients, and ensure compliance with industry standards.

About You

Detail Oriented: You demonstrate a strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate.

Strong Interpersonal Communicator: You excel at building and sustaining strong relationships with a diverse range of stakeholders, including internal teams, existing clients and prospective clients.

Client Focused: You will be working closely with the Account Executives in achieving high renewal retention, while delivering outstanding customer service and meeting FCA requirements.

Committed to Professional Development: You are open to learning and development, with a desire to progress your career and pursue professional qualifications in insurance.

Operationally Proficient: You are comfortable using systems and tools to process data accurately and efficiently, supporting high standards of client service and internal operations.

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
  • Contributory pension scheme – 5% employer contribution and 5% employee contribution
  • Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK
  • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to a range of insurance policies through Howden at discounted rates
  • Access to hundreds of high-street retailer discounts

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent