Commercial Account Handler

Gallagher; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Gallagher is seeking a Commercial Account Handler for their Leisure team in Gloucester. The role focuses on managing commercial clients, ensuring excellent service delivery, and fostering strong relationships. Candidates should possess prior insurance experience and strong communication abilities, and they will benefit from a competitive salary and various perks.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x salary)

Income protection (up to 50% of salary)

Health cash plan or private medical insurance

Three paid volunteering days

Employee Stock Purchase Plan

Discounted gym membership

Qualifications

• Previous experience in a similar role within the insurance industry preferred.
• Strong communication skills, both written and verbal.
• Self-motivated and driven, eager to learn and grow.

Responsibilities

• Manage a portfolio of commercial clients ensuring their insurance needs are met.
• Handle policy renewals, mid-term adjustments, and identify new business opportunities.
• Collaborate with internal teams and provide support to Account Executives.

Skills

Organisational skills

Time management

Communication

Customer service

Job description

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Overview

We are looking to recruit a Commercial Handler to join our encouraging and ambitious Leisure team out of our Gloucester office! Our commercial Leisure team is composed of tight-knit, supportive, and vibrant like-minded individuals who aim to make a difference in client servicing.

As a Commercial Account Handler, you will be responsible for supporting your peers to meet client demands, achieve both renewal retention and growth rates, and work closely with Regional Account Managers.

How you'll make an impact

• Manage a portfolio of commercial clients, ensuring their insurance needs are met effectively and efficiently
• Handle policy renewals, ensuring timely and accurate processing
• Process mid-term adjustments (MTAs) and policy endorsements as required
• Identify and act upon new-business opportunities, using sound judgement to recommend them if appropriate
• Respond to client queries promptly and professionally, providing exceptional customer service
• Collaborate with internal teams to ensure smooth and seamless service delivery
• Develop and maintain strong relationships with clients, insurers, and other stakeholders
• Stay updated with industry trends, regulations, and product knowledge
• Assist in the development and implementation of client retention strategies
• Provide support to the Account Executives and other team members as needed

About You

• Previous experience in a similar role, preferably within the insurance industry, would be ideal
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication skills, both written and verbal, with a professional telephone manner
• Self-motivated and driven, with a strong desire to succeed
• Ambitious and eager to learn and grow within the organisation
• Demonstrates a high level of professionalism and ethical conduct
• Eligible to work in the UK

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include: three fully paid volunteering days per year, Employee Stock Purchase plan, share incentive plan, critical illness cover, discounted gym membership, season ticket loan, access to a discounted voucher portal, emergency back-up family care, and many more…