Engineer 2, Technical Product Sales Support

Comcast

Plymouth

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Commission eligibility for sales positions

Best-in-class benefits

Job summary

A leading telecommunications company is seeking a Sales Engineer 2 in Plymouth, England. This role involves providing technical advice and support to the sales team and customers, performing needs analyses, and collaborating on product solutions. Candidates should have a Bachelor's degree and relevant work experience. The company offers competitive compensation and benefits.

Qualifications

2-5 years relevant work experience is preferred.
Ability to provide technical support and problem resolution.
Willingness to work nights, weekends, and variable schedules.

Responsibilities

Perform needs analyses for customers and produce strategic solutions.
Provide technical support and problem resolution for field service questions.
Support the sales team with product modifications and engineering expertise.

Skills

Routing and Switching

Technical Sales Presentations

Cybersecurity

Collaborating

Technical Sales

Education

Bachelor's Degree

Job description

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
Provides timely, technical support and problem resolution for field service questions.
Supports Sales team with product modifications and engineering expertise for custom projects.
Assists representatives and customers in evaluating and selecting products.
Creates, reviews and executes product test plans and cases, documents test progress and reports results.
Recommends products to meet customer needs.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Routing and Switching; Technical Sales Presentations; Cybersecurity; Collaborating; Technical Sales

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Seniority level