Colorectal Admin/Support worker

University Hospitals Dorset; Poole; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Dorset in Poole is recruiting a Colorectal Administration/HCA (Band 3) to support the Colorectal Team at Poole Hospital. You will help maintain patient pathways, manage admin tasks, and assist in nurse-led clinics, with focus on triage, appointments, and basic nursing support.

Strong communication, computer skills, and ability to work in a team or on own initiative are essential. This fixed-term secondment offers exposure to a high-volume surgical service within a Trust

Qualifications

• Familiar with e-camis.
• Experience of care work.
• Experience of working in a hospital environment.

Responsibilities

• Completing triage tasks.
• Typing clinic letters.
• Liaising with patients, their carers and colleagues in primary and secondary care.
• Answering telephone enquiries.
• Chaperoning in clinic.

Skills

communication

typing

telephone handling

Tools

e-camis

Job description

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

Colorectal Administration/HCA Role, band 3

An exciting role to support the Colorectal Team at Poole Hospital to work as a Colorectal Administration/HCA role to support the Nurse Led Service.

The successful candidate will support the nurse led fast track service ensuring the patients pathway is smooth and completed in an appropriate time frame. The successful candidate will have good communication and computer skills, able to construct, complete and update databases, organise appointments and manage admins tasks such as typing dictations. They will have excellent interpersonal skills and be able to complete some basic nursing care tasks, by supporting the ANP Team in Face-to-Face clinics, ensuring the clinics run smoothly, chaperoning patient examinations and supporting patients with further investigations such as blood tests and gaining prescriptions from pharmacy. It is essential they can work as part of a team and on their own initiative.

Supporting the fast-track service will be their priority but the service needs developing to include appropriate non-urgent referrals.

Please contact Jan Jones Lead ANP Colorectal Team 01202 44 8640 with any queries.

Please note we are unable to offer sponsorship for this role

Base site: UHD - Poole Hospital

For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust’s Secondment Policy. Please speak with your line manager before applying.

Main duties of the job

Completing triage tasks

Typing clinic letters

Liaising with patients, their cares and colleagues in primary and secondary care

Answering telephone enquires

Chaperoning in clinic

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service‑specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

Working as part of the Colorectal Administration team for the FDS pathway and colorectal cancer surveillance pathway.

Please see detailed JD

Person specification

• familiar with e-camis
• experience of care work
• experiencing of working in a hospital environment

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.