I&C Collections Team Manager

ENGIE Group; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in low-carbon energy supply is seeking a Corporate Customer Collections Manager in Leeds. The role involves leading a collections team, optimizing receivables management, and fostering customer relationships through effective communication. This is a pivotal role with a competitive salary and benefits in a hybrid working environment.

Benefits

Employer pension contribution

Commitment to professional development

Qualifications

• Substantial experience in credit and collections, with at least 2 years in a managerial role.
• Experience in a similar management role within the energy sector is desirable.
• Excellent negotiation, communication, and interpersonal skills.

Responsibilities

• Lead, mentor, and develop a team of collections specialists.
• Design and implement effective collection strategies for I&C customers.
• Monitor team performance to meet or exceed KPIs and SLAs.

Skills

Organizational skills

Negotiation

Communication

Problem-solving

Interpersonal skills

Education

Degree in field relevant to the role

Tools

Microsoft Office

Job description

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

We are seeking a strategic and results-driven Corporate Customer Collections Manager to lead our I&C Collections team. This role is pivotal in managing and optimizing the recovery of outstanding receivables from ENGIE’s I&C customer base.

The successful candidate will play a critical role in maintaining healthy cash flow, minimizing bad debt, and fostering strong relationships through effective communication and negotiation.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week. On offer is a competitive salary and benefits package.

Key Responsibilities:

• Lead, mentor, and develop a team of collections specialists.
• Design and implement effective collection strategies and policies tailored to I&C customers.
• Monitor team performance to ensure KPIs and SLAs are met or exceeded.
• Oversee the collection of outstanding accounts receivable from I&C customers.
• Analyse aging reports and prioritize collection efforts based on risk and exposure.
• Ensure the team negotiates payment plans and settlements in line with company policies.
• Serve as the escalation point for complex or high-value accounts.
• Collaborate with Sales, Legal, and Customer Service teams to resolve disputes and maintain positive customer relationships.
• Ensure a professional and customer-centric approach in all collection activities.
• Prepare regular reports on collection performance, DSO (Days Sales Outstanding), and bad debt provisions.
• Ensure compliance with internal controls, company policies, and relevant legal regulations.
• Recommend process improvements and automation opportunities.
• Assist the Head of Collections & Recoveries in producing weekly, monthly, and ad hoc reports.
• Follow the disconnection and legal process for non-paying customers where appropriate.
• Provide support to the Head of Collections & Recoveries as required.
• Assist with business projects, providing subject matter expertise.
• Responsible for the day-to-day planning and productivity of the team.

Knowledge and Skills:

• Proven ability to produce accurate work under tight deadlines.
• Proficiency in Microsoft Office.
• Strong organizational skills.
• Highly numerate with excellent verbal reasoning.
• Ability to manage conflicting priorities.
• Previous knowledge of the energy industry is desirable.
• Awareness of the wider ENGIE business is desirable.
• Practical approach to problem-solving.
• Experience with process improvement methodologies.
• Ability to present information effectively.

Experience:

• Substantial experience in credit and collections, with at least 2 years in a managerial role.
• Experience in a similar management role within the energy sector is desirable.
• Proven experience managing collections for B2B or corporate accounts.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to succeed in a complex and dynamic environment.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

Business Unit: GEMS

Division: GEMS - BP UK SUPPLY

Legal Entity: ENGIE POWER LIMITED

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Other

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.