Collections Team Lead – Cash Flow & Transformation (Hybrid)

DWF; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

DWF is seeking a Collections Team Leader in Manchester to lead a high-performing credit and collections function. This hybrid role (3 days in office, 2 remote) focuses on cash collection, aged debt reduction, and strategic process improvements across a professional services environment.

You will work with Partners and Legal Operations, shape credit risk controls, and drive continuous improvement while leading and developing the team.

Qualifications

• Proven experience leading credit control, collections, or accounts receivable teams in a complex organisation.
• Strong understanding of credit risk management, collections strategy, and aged debt reduction.
• Experience delivering performance improvements via KPIs, SLAs, reporting and cash collection initiatives.
• Excellent stakeholder management with ability to influence senior leaders and operational teams.
• Experience driving process improvement, automation and operational efficiency.
• Advanced Excel skills with strong data interpretation capabilities.

Responsibilities

• Lead day-to-day performance and development of the collections team.
• Implement structured credit management frameworks and proactive collections strategies.
• Support working capital improvements and governance across key stakeholders.
• Drive automation, reporting, and metrics to improve efficiency and customer experience.

Skills

Team leadership

Credit control

Collections strategy

KPI/SLAs

Stakeholder management

Excel analytics

Education

ACCA/CIMA/ACA/AAT or equivalent

Tools

Excel

Job description

DWF is seeking a Collections Team Leader in Manchester to lead a high-performing credit and collections function. This hybrid role (3 days in office, 2 remote) focuses on cash collection, aged debt reduction, and strategic process improvements across a professional services environment.

You will work with Partners and Legal Operations, shape credit risk controls, and drive continuous improvement while leading and developing the team.