Collections Support Specialist - Hybrid (Manchester)

Jaja Finance Limited; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

Annual bonus potential

Private medical cover

25 days annual leave

Birthday day off

Life insurance

Employee assistance programme

Job summary

JaJa Finance Ltd in Manchester is seeking a Collections Support Agent to join our Operations team. The role is hybrid with 2 days per week in the office and combines chat and phone-based customer support for arrears, overlimit, and vulnerable customers.

You will work to resolve cases empathetically while maintaining high compliance and data accuracy. The ideal candidate has collections or financial services experience, strong communication skills, and the ability to adapt in a fast-paced

Qualifications

• Experience in collections or customer service, ideally within credit cards or lending.
• Understanding of financial services regulations related to collections.
• Strong verbal and written communication skills.

Responsibilities

• Supporting customers across collections channels (chat and phone) with empathy and understanding.
• Listening actively and assessing customer situations to agree on sustainable, affordable solutions.
• Tailoring your approach to support vulnerable customers with sensitivity and care.
• Sharing ideas to improve our processes and adapting quickly to change.
• Managing varied workloads and solving problems with confidence and creativity.
• Keeping accurate records in line with company and regulatory standards.
• Sharing customer feedback to help us continuously improve.
• Meeting quality and compliance standards while delivering outstanding service.
• Collaborating with your team to meet goals and support one another.
• Staying informed on products, services, and operational updates.
• Working towards individual and team KPIs and SLAs.

Skills

Collections experience

Customer service

Regulatory knowledge

Strong communication

Job description

JaJa Finance Ltd in Manchester is seeking a Collections Support Agent to join our Operations team. The role is hybrid with 2 days per week in the office and combines chat and phone-based customer support for arrears, overlimit, and vulnerable customers.

You will work to resolve cases empathetically while maintaining high compliance and data accuracy. The ideal candidate has collections or financial services experience, strong communication skills, and the ability to adapt in a fast-paced